Medical Respite Program Coordinator/ Case Manager

Mercy Haven • Town of Islip, NY

1d • Onsite

About The Position

The Medical Respite Program Coordinator serves as the primary case manager for Mercy Haven’s 10-bed Medical Respite Program in Bay Shore, Long Island. The program provides short-term recuperative care to individuals experiencing homelessness or unstable housing who are recovering from or preparing for surgery. The Coordinator arranges and coordinates client care, helping ensure clients receive safe, supportive, medically appropriate services. The role works with medical providers, social service agencies, and community partners to facilitate care transitions, improve client outcomes, and support program operations.

Requirements

• Master’s degree in social work or a related field and one year of full-time relevant experience; OR an associate or bachelor of science degree in nursing (ADN/BSN), an RN license, and one year of full-time relevant experience; OR a bachelor’s degree in any field with significant coursework or experience in human, social, or health services and three years of full-time relevant experience, including one year in program operations or management; OR an associate degree and four years of full-time relevant experience, including one year in program operations or management; OR a high school diploma or equivalent and five years of full-time relevant experience, including one year in program operations or management.
• Valid current New York State driver’s license in good standing.
• Knowledge of social determinants of health, community resources, and healthcare systems.
• Experience with Microsoft Word, familiarity with email applications, and comfort using electronic health records.
• Ability to sit, stand, and move intermittently during work hours; lift, push, or pull 10–20 pounds daily and 50 pounds occasionally; and drive.

Responsibilities

• Conduct comprehensive client intake assessments, eligibility screening, and triage, both at the program site and in the community.
• Develop, implement, and monitor individualized care plans with medical, behavioral health, and social service providers.
• Provide ongoing case management addressing clients’ medical, behavioral health, social, and housing needs.
• Coordinate and monitor access to medical care, including scheduling appointments, arranging transportation, and supporting adherence to treatment and discharge recommendations.
• Help clients obtain identification, benefits such as Medicaid and SSI/SSD, and other resources for long-term stability.
• Maintain accurate, timely, and compliant documentation of client interactions, service plans, and progress notes according to agency policies, regulatory standards, and funder requirements.
• Facilitate discharge planning and warm hand-offs to community resources, including permanent housing, primary care, and supportive services.
• Follow Mercy Haven and Department of Health policies, procedures, and regulations.
• Provide on-call coverage as required to support program operations and respond to client needs or emergencies.
• Perform other relevant duties as assigned.

Benefits

• Full benefits package, including medical coverage and company-paid dental and vision coverage for single coverage.
• Health Reimbursement Account (HRA) for the medical plan.
• Vacation and sick time.
• Agency-paid basic life insurance; supplemental employee, spouse, and child life insurance; long-term disability (LTD); and short-term disability (STD).
• 403(b) retirement savings plan.
• Tuition reimbursement.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED