Medical Case Manager Care Coordinator

AUNT MARTHAS HEALTH AND WELLNESS•Aurora, IL

1d•Onsite

About The Position

The Medical Case Management Care Coordinator supports timely, ongoing medical case management services for youth involved with the Illinois Department of Children and Family Services. The role monitors required healthcare activities, reviews case documentation, requests medical records, prepares case management packets, and maintains accurate information in the HealthWorks Evolve Portal. The coordinator works with caregivers, caseworkers, healthcare providers, and internal team members to help ensure continuity of care and timely delivery of services. The position is based onsite in Aurora, Illinois, in the HealthWorks department and is full-time. Compensation is $20.19–$21.63 per hour, based on education, experience, and qualifications. With additional education, training, and demonstrated performance, the role offers potential advancement to Team Lead and Care Coordinator Supervisor positions.

Requirements

Associate or bachelor's degree in Social Work, a computer-related field, or a related discipline, or an equivalent combination of education and experience.
Valid Illinois driver's license and current automobile insurance.
Strong written and verbal communication skills.
Proficiency with databases, Microsoft Excel, Microsoft Access, and other computer applications.
Strong organizational skills and ability to manage multiple priorities and deadlines.
Ability to analyze information, solve problems, and maintain accurate documentation.

Nice To Haves

Bachelor's degree with at least two years of professional experience in social services or a related field, or an associate degree with at least three years of professional experience in social services or a related field.
Experience working with children, families, foster care, child welfare, healthcare, or community-based programs.
Experience coordinating healthcare services or reviewing medical records.
Familiarity with DCFS reporting systems, SACWIS, or case management databases.
Experience tracking performance metrics and contractual benchmarks.

Responsibilities

Ensure required medical case management activities are completed within established contractual timeframes.
Assist with the final review of completed critical case activities.
Monitor upcoming medical examinations, Annual Case Reviews (ACRs), and other required services against funder benchmarks.
Complete individualized treatment plans for assigned cases.
Follow up on pending assignments, documentation, and barriers affecting timely service delivery.
Contact assigned primary care and dental providers to request medical records.
Review received health information for completeness and accuracy.
Prepare and distribute Medical Case Management packets containing health information, placement details, and contact information to assigned caseworkers within required timeframes.
Coordinate communication with healthcare providers to support continuity of care.
Generate correspondence notifying caregivers and caseworkers of assigned Medical Case Management providers.
Collaborate with caregivers, healthcare providers, and caseworkers to support coordinated care.
Communicate concerns, barriers, or delays affecting assigned cases.
Enter data accurately and promptly in the HealthWorks Evolve Portal.
Maintain complete and accurate case notes for assigned cases.
Review and complete tasks associated with SACWIS and other DCFS reports.
Monitor daily, weekly, and monthly reports for compliance with contractual benchmarks.
Generate daily production reports for the Director detailing completed assignments, pending cases, and identified issues.