Medical Respite Technician/ Case Manager

Sulzbacher Center•Jacksonville, FL

About The Position

The Medical Respite Technician provides supportive care to residents of the Sulzbacher Medical Respite under the supervision of the Respite Manager. The position assists with personal hygiene, room cleanliness, clinic appointments, and monitoring and reporting relevant client information. The Technician coordinates with clinic personnel, case managers, and other members of the healthcare team to support respite operations and a positive client experience. The role also provides direct case management services to respite clients, including linkage to medical care, support services, and housing. The position is sensitive to the emotional, spiritual, and practical needs of residents, families, guests, and staff; follows universal precautions and infection-control practices; and supports facility safety procedures. The role works in a clinical office setting, may require travel and various shifts, and includes other duties as assigned.

Requirements

Ability to pass a Level II Background Screening.
High school diploma or GED.
Credentialed Medical Assistant who graduated from a CAAHEP- or ABHES-accredited medical assisting program, or a Certified Nursing Assistant licensed in Florida.
Current CPR certificate.
Excellent interpersonal, communication, and time-management skills.
Ability to work in a fast-paced environment.
Transportation and a valid Florida driver’s license.
Ability to travel.
Ability to lift 20 pounds.
Ability to work various shifts as required to ensure health services are adequately administered.

Responsibilities

Assist clients with personal hygiene, including bathing or showering, oral hygiene, nail care, and changing clothes.
Maintain cleanliness of clients’ rooms, including changing linens as needed and providing an environment that helps avoid infections.
Provide mental and emotional support and communicate with clients to help them feel at ease.
Clean and sterilize respite equipment as needed after use.
Assist with scheduling appointments and transportation.
Accompany clients to clinic or referral appointments when needed.
Monitor and record client activity and changes, and inform supervisors of issues or potential issues affecting clients.
Document accidents, errors, or other events that may affect a client.
Process and record admissions and discharges.
Coordinate with clinic personnel, case managers, and other healthcare team members to support respite operations.
Provide direct case management services, including linkage to medical care, support services, and housing.
Adjust priorities and schedules to meet specific customer needs.
Report or correct problems related to safety, cleanliness, and the comfort of residents and work areas.
Follow universal precautions and infection-control techniques, and understand facility safety plans and procedures for fire, weather, and other disasters.
Participate in clinical or administrative projects as assigned by the Respite Manager or Health Services Operations Director.
Perform other duties as assigned.