Medical Respite Administrator

Mercy Haven•Town of Islip, NY

10d•Onsite

About The Position

Mercy Haven is opening Long Island’s first Medical Respite Program in Bay Shore. The 10-bed program provides short-term recuperative care for people experiencing homelessness or unstable housing who are recovering from or preparing for surgery. The Medical Respite Administrator is responsible for the program’s overall operations, supporting a safe and supportive environment where clients can recover with dignity. The administrator oversees daily program operations, staff supervision and development, service quality, performance data, and coordination with healthcare and community partners. The role also provides on-call coverage as required and performs other duties as assigned.

Requirements

Master’s degree in social work or a related field and at least 1 year of full-time relevant experience; or an associate or bachelor’s degree in nursing (ADN/BSN), an RN license, and at least 1 year of full-time relevant experience; or a bachelor’s degree in any field with significant coursework or experience in human, social, or health services and at least 3 years of full-time relevant experience, including 1 year in program operations or management; or an associate degree and at least 4 years of full-time relevant experience, including 1 year in program operations or management; or a high school diploma or equivalent and at least 5 years of full-time relevant experience, including 1 year in program operations or management.
Valid current New York State driver’s license in good standing.
Knowledge of social determinants of health, community resources, and healthcare systems.
Experience with Microsoft Word; familiarity with email applications; and comfort using Electronic Health Records.
Ability to sit, stand, and move intermittently during work hours; lift, push, or pull 10–20 pounds daily and 50 pounds occasionally; and drive.

Responsibilities

Oversee daily program operations, including admissions, discharges, census management, and service delivery coordination.
Coordinate referrals, admission decisions, and discharge timelines with referral sources and internal staff to support program flow and bed utilization.
Develop and implement operational procedures for efficient, consistent, high-quality service delivery.
Directly supervise, guide, and support program staff.
Support staff with complex client situations, including crisis intervention, conflict resolution, and client advocacy.
Facilitate team meetings, case conferences, and supervision sessions.
Identify training needs and support staff development, particularly in trauma-informed care, harm reduction, and medical respite best practices.
Collect, analyze, and report data on client outcomes, service utilization, and operational performance.
Monitor performance indicators, including length of stay, hospital readmission rates, successful discharges to housing, and client satisfaction.
Use data to inform program improvements, identify trends, and support strategic decisions.
Build and maintain relationships with hospitals, healthcare systems, shelters, and community-based organizations to support referrals and continuity of care.
Serve as the primary contact for external partners on program operations, admissions, and coordination of care.
Represent the program in community meetings, provider networks, and collaborative initiatives.
Adhere to Mercy Haven and DOH policies, procedures, and regulations.
Provide on-call coverage as required to support program operations and respond to client needs or emergencies.
Perform other duties as assigned.