Medical Reconciliation Assistant

Emory•Lithonia, GA

About The Position

The Medication Reconciliation Assistant (MRA) works within the health system under the supervision of a pharmacist to collect, verify, and document the best possible medication list for patients. The list includes the name, strength, route, and administration frequency of current prescription and over-the-counter medications. Information may be collected through interviews with patients and their families or caregivers, contact with external medical providers and facilities or outpatient and mail-order pharmacies, and review of electronic medical records from prior hospital encounters. The MRA accurately documents information in the electronic medical record and communicates corrections or additions to medical providers for review and action. The role may also involve obtaining, adding, or correcting medication allergy information, including the medication and reaction. The MRA responds to patient and provider needs, prioritizes work to support timely and safe care, and contributes to quality-improvement activities and the advancement of the Medication Reconciliation Program. The position includes educating and training providers, nurses, ancillary staff, new employees, and less experienced technicians, as well as serving as a liaison between the Medication Reconciliation Team and hospital clinical staff. The MRA follows Emory Healthcare PLEDGE and its care transformational model, participates in professional activities and required training, and performs other duties as assigned. The schedule is 7 consecutive 10-hour shifts followed by 7 days off, generally from 9:00 AM to 7:30 PM. Shift times may vary according to departmental needs. The rotation includes every other weekend and holidays that fall within the scheduled rotation.

Requirements

Two years of college; a combination of education and/or experience may be considered in lieu of the college requirement.
Successful completion of an ASHP-accredited technician training program and current certification by passing the CPhT national exam, or current enrollment in an accredited School of Pharmacy with a current Georgia Pharmacy Intern license.
Two years of experience as a Pharmacy Technician.
Current registration with the Georgia Board of Pharmacy.
Maintain certification and registration throughout employment.

Responsibilities

Collect and verify the best possible medication list, including drug name, strength, route, and administration frequency for current prescription and over-the-counter medications.
Interview patients, families or caregivers, external medical providers and facilities, and outpatient or mail-order pharmacies to confirm medication information.
Review electronic medical records from prior hospital encounters when needed to collect or validate medication information.
Accurately document medication information in the electronic medical record for the current hospital encounter.
Communicate corrections or additions to previously collected medication lists to medical providers for review and action.
Obtain, add, or correct medication allergy information, including medication name and type of reaction, as needed.
Respond to patient and provider needs by answering phone calls, receiving and distributing messages, and appropriately triaging requests.
Manage and prioritize tasks to support timely and safe patient care.
Participate in quality-improvement projects and collect, analyze, and present data related to associated work processes and procedures.
Create, revise, or present educational materials to providers, nurses, ancillary staff, and new employees to improve patient safety and quality of care.
Train and orient new employees on medication history workflows and serve as a resource to less experienced staff.
Participate in committees and initiatives advancing the Medication Reconciliation Program.
Serve as a liaison between the Medication Reconciliation Team and hospital clinical staff to support interdisciplinary communication.
Support less experienced technicians and assist with training new personnel; may complete and sign off on Orientation Documentation Check Lists.
Follow and implement Emory Healthcare PLEDGE and its care transformational model; contribute to teamwork and continuous quality improvement.
Report safety concerns or forward opportunities to appropriate pharmacy personnel.
Participate in professional activities and organizations, complete required training and competency assessments, and attend educational in-services as appropriate.
Perform other duties as assigned.