Medical Reconciliation Assistant

Emory•Decatur, GA

About The Position

The Medication Reconciliation Assistant (MRA) works within the health system under a pharmacist’s supervision to collect, verify, and document an accurate medication list for the current hospital encounter. The list includes the correct drug name, strength, route, and frequency for prescription and over-the-counter medications. Information may be collected by interviewing patients and their families or caregivers, contacting external medical providers and facilities or outpatient and mail-order pharmacies, and reviewing electronic records from prior hospital encounters. The MRA documents the information in the electronic medical record and communicates corrections or additions to medical providers for review and action. The MRA may also obtain, add, or correct medication allergy information, including the medication and type of reaction. The role responds to calls and messages from patients and medical providers, triages requests, and prioritizes work to support timely and safe patient care. It contributes to quality improvement projects, including collecting, analyzing, and presenting related data, and develops or presents educational materials to improve patient safety and quality of care. The MRA trains and orients new personnel, supports less experienced technicians, and serves as a liaison between the Medication Reconciliation Team and hospital clinical staff. The position also participates in committees, professional activities, and initiatives related to the Medication Reconciliation Program, completes required training and competency assessments, and performs other duties as assigned. The MRA follows Emory Healthcare’s PLEDGE and care transformational model, contributes to teamwork and continuous quality improvement, and reports safety concerns appropriately.

Requirements

Two years of college; a combination of education and/or experience may be considered in lieu of the college requirement.
Successful completion of an ASHP-accredited technician training program and current certification by passing the CPhT national exam, or current enrollment in an accredited School of Pharmacy with a current Georgia Pharmacy Intern license.
Two years of experience as a Pharmacy Technician.
Current registration with the Georgia Board of Pharmacy.
Must maintain certification and registration throughout employment.

Responsibilities

Collect and verify the best possible medication list, including drug name, strength, route, and administration frequency for prescription and over-the-counter medications.
Interview patients, families or caregivers, external medical providers or facilities, and outpatient or mail-order pharmacies to confirm medication information.
Review electronic medical records from prior hospital encounters when needed to collect or validate medication information.
Accurately document medication information in the electronic medical record for the current hospital encounter.
Communicate medication list corrections and additions to medical providers for review and action.
Obtain, add, or correct medication allergy information, including medication name and reaction type, as needed.
Respond to patient and medical provider needs by answering phone calls, receiving and distributing messages, and triaging requests appropriately.
Manage and prioritize tasks to support timely and safe patient care.
Participate in quality improvement projects concerning medication-history collection processes and techniques.
Collect, analyze, and present data to internal and external committees or associations related to quality improvement work processes and procedures.
Create, revise, and/or present educational materials to providers, nurses, ancillary staff, and new employees to improve patient safety and quality of care.
Train and orient new personnel on medication-history workflows; provide guidance and support to less experienced technicians.
Serve as a liaison between the Medication Reconciliation Team and hospital clinical staff to support interdisciplinary communication.
Participate in committees and initiatives related to the Medication Reconciliation Program.
Follow Emory Healthcare’s PLEDGE and care transformational model; contribute to teamwork and continuous quality improvement.
Report safety concerns and forward improvement opportunities to appropriate pharmacy personnel.
Participate in professional activities and organizations, attend educational in-services as appropriate, and complete required training and competency assessments on time.
Perform other duties as assigned.