Medical Receptionist

CFGC•Mesquite, TX

13d•Onsite

About The Position

Child and Family Guidance Center is seeking a client-centered Medical Receptionist for its Mesquite clinic office. This front-line administrative position provides customer service to internal and external stakeholders while maintaining confidentiality and supports clinics, management, and clinicians. The role involves patient registration, insurance and program eligibility processes, clinic scheduling and preparation, payment processing, waiting-area oversight, patient dismissal, recording vitals, and processing medical-record requests. The Medical Receptionist protects confidential patient information in accordance with HIPAA and may work at other clinic locations as needed. The position also includes leading, training, mentoring, and managing designated direct reports, as well as performing other duties assigned by the Regional Director.

Requirements

High school diploma or equivalent.
At least two years of experience in a medical, hospital, or clinic setting.
Knowledge of insurance verification and patient registration processes.
Knowledge of office equipment, including facsimile, scanner, and phone system.
Excellent verbal, written, and organizational skills.
Ability to provide exceptional internal and external customer service.
Computer skills, including proficiency in data entry and keyboarding.
Ability to work in a high-volume, fast-paced environment.
Self-motivated, detail-oriented, and a team player.
Ability to perform job responsibilities without violating ethical, state, or federal codes.
Ability to listen and speak clearly with clients via telephone or in person.
Ability to lift 50 pounds.

Nice To Haves

Bilingual Spanish-speaking ability.

Responsibilities

Register new patients; update patient information; and enter demographics and other required information.
Verify insurance benefits, including co-pays, deductibles, and co-insurance; activate plans and programs accurately; and record special account notations.
Assist patients with registration at check-in or before appointments.
Screen patients for eligibility for Center programs, including predetermination; refer uninsured patients to a QMHP for assistance with applications for special funded programs; and follow up by contacting patients and funding sources about eligibility.
Prepare for the next day's clinic sessions by reviewing and confirming appointments, noting payment alerts and balances, obtaining current insurance information and referrals, updating proof of income, preregistering patients, and screening for program eligibility.
Process patient payments and ensure they are correctly applied to patient accounts.
Monitor assigned providers' schedules and keep them filled at capacity through walk-ins and reminders to members with next-day appointments by 10:00 AM daily.
Oversee the general waiting area, support an efficient member check-in process, and report problems or irregularities to appropriate authorities.
Dismiss patients, schedule follow-up appointments, and collect any remaining patient portion of current charges.
Oversee nightly clinic closure and remain on site until the last patient is dismissed from the building.
Obtain and record patient vitals in the electronic health records system.
Process medical-record requests.
Protect consumers' personal, confidential, and identifiable information in accordance with HIPAA standards and requirements.
Provide exceptional internal and external customer service.
Work at other clinic locations as needed.
Lead, train, mentor, and manage designated direct reports.
Perform other duties as assigned by the Regional Director.