Medical Receptionist

ConvenientMD • Nashua, NH

9d • Onsite

About The Position

As a Medical Receptionist at ConvenientMD, you will be the first point of contact for patients and visitors at a clinic. Working alongside the clinical team, you will greet patients, complete registrations, update patient records, collect payments, and help ensure patients with and without reservations are seen in a timely manner. The role supports patient satisfaction and efficient clinic operations through front-desk administration, coordination, and use of reservation and electronic medical record systems.

The position requires 12-hour shifts. Full-time employees must work three shifts per week, including at least four Saturday or Sunday shifts per month. Part-time employees must work two shifts per week, including at least two weekend shifts per month. Per-diem employees must work four shifts per month, ideally one each week. Flexibility to work nights, weekends, and holidays is required. When needed, employees must be able to work at three other ConvenientMD locations within one hour of their primary clinic and travel within that distance for training shifts.

Requirements

• High school diploma or GED.
• Ability to work 12-hour shifts according to the schedule requirements for the applicable employment type.
• Flexibility to work nights, weekends, and holidays.
• Ability to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic when needed.
• Ability to travel for training shifts within one hour of the primary clinic.
• Proactive and confident written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally.
• Strong organizational skills and attention to detail, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate effectively as part of a team and work independently with initiative.
• Strong analytical and problem-solving skills, including the ability to understand and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and other programs used for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Welcome and greet patients and visitors professionally, and respond to inquiries in person and over the phone.
• Register patients efficiently and ensure required forms are complete and accurate.
• Update new and existing patient records.
• Handle insurance and billing inquiries and provide clear information to patients.
• Assist ill or distraught patients as necessary using available resources.
• Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payments.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Coordinate patient flow and clinic operations with the healthcare team.
• Assist with scheduling specialist referrals for patient follow-up.
• Navigate multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and tidy.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Learn the scope of services provided by CMD and the costs associated with those services.
• Use reservation scheduling and electronic medical record software.
• Travel to other nearby clinic locations for training shifts when required.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and access to discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED