Medical Receptionist

YAI•New York City, NY

12d•Onsite

About The Position

The Medical Receptionist maintains the clinic’s reception area and provides a welcoming, helpful first point of contact for patients with disabilities and their families. The role manages check-in and waiting-room flow, supports patient registration and insurance eligibility checks, collects applicable payments, schedules appointments, follows up on missed and upcoming appointments, and helps fill schedule openings. The receptionist may also coordinate patient transportation and distribute MetroCards to eligible patients in accordance with applicable procedures. The role responds to clinic and support-department emails, participates in quality improvement activities, escalates quality, compliance, and safety concerns, and follows applicable regulatory requirements, including HIPAA. For Article 16 Clinic assignments, duties also include handling multi-line telephone calls, sorting and distributing mail, registering new patients, and processing new service requests in the electronic medical record. The schedule is Monday, Wednesday, and Saturday, 8:30 a.m. to 4:30 p.m. The pay rate is $17.00 per hour. The position may require travel to or coverage at other clinic locations across New York City.

Requirements

High school diploma or educational equivalent, and six months of experience as a receptionist or performing receptionist or clerical duties in an office, clinic, or similar work environment; or a satisfactory combination of education, experience, and/or training.
Ability and willingness to travel to or provide scheduled or requested coverage at other clinic locations across New York City.
Basic knowledge of Microsoft Office, specifically Word and Outlook, and ability to learn electronic systems such as Workday and practice management databases.
Excellent interpersonal skills and ability to communicate effectively with patients, circles of support, and clinic staff at varying levels.
Strong customer service skills and a professional manner.
Demonstrated time-management skills, including ability to switch between tasks and plan, organize, and prioritize work.
Basic problem-solving skills and good judgment.
Ability to meet the physical demands of the position, including using hands to finger, handle, or feel objects, tools, or controls; sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling, and reaching with hands and arms.

Nice To Haves

Prior clerical or receptionist experience in a healthcare facility.
Experience with individuals with intellectual and developmental disabilities (I/DD).
Verbal and/or written fluency in a second language; Spanish is highly preferred.

Responsibilities

Maintain a neat, uncluttered reception area and ensure necessary supplies are accessible.
Greet clinic visitors, including patients with disabilities and their families, and provide helpful customer service.
Manage the waiting room, check patients in, assist with patient flow, and address or escalate patient and family concerns or questions.
For PHC assignments, collect intake or other patient documentation for nursing review and update registration information in the electronic medical record (EMR).
Check patient insurance eligibility at appointments.
Collect applicable copayments or other service payments.
Schedule appointments and follow-up appointments in person or by phone.
Contact patients or their circles of support about missed or upcoming appointments.
Assist the Practice Administrator in reviewing daily schedules and contact patients to fill available appointment openings.
Coordinate patient transportation requests and, when applicable, dispense MetroCards to eligible patients in authorized amounts and in accordance with procedures.
Participate in quality improvement activities and escalate quality, compliance, or safety concerns according to policy or supervisor direction.
Monitor and respond to emails from clinic staff and support departments, including the Billing Department.
Comply with applicable federal, state, local, and other regulatory requirements, including HIPAA.
For Article 16 Clinic assignments, answer and screen calls on a multi-line telephone system, handle inquiries and referrals, take messages, and direct calls appropriately.
For Article 16 Clinic assignments, receive, sort, and distribute letters, packages, and other mail.
For Article 16 Clinic assignments, register new patients and process new service requests in the EMR.
Perform other duties as assigned.