Medical Receptionist

Pediatric Associates Family of Companies•Apopka, FL

15d

About The Position

Pediatric Associates is seeking a Medical Receptionist with an interest in pediatric care. The role serves patients and visitors by greeting them in a friendly, welcoming manner; maintaining and updating patient information; collecting payments; and providing requested information. The receptionist checks patients out after appointments, provides pertinent visit information, and arranges follow-up appointments. The position is patient-facing and primarily based indoors. Work may rotate between the office and remote/telework. Travel to other office locations may be needed, estimated at 15%–20%, with reimbursement according to company policy. Designated float staff may work at multiple assigned office locations. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with Saturday hours from 7:45 a.m. to 12:00 p.m. on rotation, up to twice per month.

Requirements

An active and valid driver's license upon hire and throughout employment.
Ability to learn and follow Pediatric Associates procedures, policies, and protocols.
Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff.
Ability to read, comprehend, and follow oral and written instructions.
Ability to interact effectively, support staff, and maintain professional working relationships.
Ability to provide excellent customer service and greet and receive patients and visitors professionally and warmly.
Professional phone skills and etiquette, including the ability to speak clearly and concisely.
Good judgment and ability to maintain patient confidentiality.
Ability to file alphabetically and numerically.
Experience using a computer system, scanner, printer, and fax.
Ability to perform the listed physical activities, including operating a computer, reaching, manual dexterity, lifting or carrying up to 10 pounds, standing, and sitting.
Ability to meet sensory requirements and wear personal protective equipment.

Nice To Haves

At least 1 year of experience in a medical office setting is preferred.
Knowledge of computers and medical terminology is desired.

Responsibilities

Greet patients and visitors in a friendly and professional manner.
Check in patients by updating demographics, insurance information, primary care provider, and pharmacy; collecting co-pays and balances; and providing consent forms and appropriate health questionnaires for signature.
Check out patients, collect additional balances, and provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
Verify patient insurance through Batch Eligibility or on demand, and contact patients when insurance is inactive or their primary care provider is not appropriate.
Post patient charges and payments and complete charge and payment reconciliation.
Scan and upload documents through the Document Management system.
Sort and deliver mail and documents received by courier.
Maintain a clean work area and patient waiting area.
Participate in staff and educational meetings.
Follow organizational information security policies and protect sensitive information, including ePHI and PHI, in accordance with organizational policy and applicable regulations.