Medical Receptionist

American Family Care West Chester•West Goshen Township, PA

About The Position

AFC Urgent Care is seeking a friendly, organized, and dependable Medical Receptionist to help create an exceptional patient experience while supporting the clinic’s financial success. As the first point of contact, the receptionist welcomes patients and supports them throughout check-in and check-out, answering questions about appointments, registration, insurance, and billing. The role also supports front-office and revenue-cycle operations by verifying insurance eligibility and benefits, reviewing patient demographics and insurance information, collecting required documentation, explaining coverage and patient costs, processing payments, and helping billing processes run smoothly. The Medical Receptionist works with providers and clinical staff to keep administrative processes and patient flow efficient while maintaining accurate records and protecting confidential information in accordance with HIPAA requirements.

Requirements

Previous experience as a Medical Receptionist, Patient Service Representative, Medical Administrative Assistant, or in a similar healthcare role.
Experience verifying insurance eligibility and benefits.
Knowledge of medical billing processes and insurance terminology.
Proficiency with electronic medical records (EMR/EHR) systems and standard office technology.
Strong customer service and communication skills.

Nice To Haves

Detail-oriented, with exceptional accuracy and follow-through.
Ability to explain complex insurance and billing information in a patient-friendly manner.
Strong problem-solving and conflict-resolution skills.
Comfort managing multiple priorities in a fast-paced environment.
Positive, professional attitude and commitment to patient satisfaction.
Ability to maintain confidentiality and uphold HIPAA requirements.

Responsibilities

Welcome patients with warmth, professionalism, and empathy, and provide excellent customer service throughout each visit.
Assist patients with questions regarding appointments, registration, insurance, and billing.
Verify insurance eligibility and benefits accurately before services are rendered.
Review patient demographics and insurance information to help prevent claim denials and billing errors.
Collect and enter required documentation accurately.
Explain insurance coverage, co-pays, deductibles, out-of-pocket expenses, billing processes, and payment options clearly and compassionately.
Collect patient payments and process transactions accurately.
Schedule appointments and maintain patient flow.
Process patient check-ins and check-outs efficiently.
Maintain accurate patient records and protect confidential information in accordance with HIPAA regulations.
Support providers and clinical staff by ensuring administrative processes run smoothly.