Medical Receptionist

Pediatric Associates Family of Companies • Tampa, FL

14d

About The Position

Pediatric Associates is seeking a Medical Receptionist with an interest in pediatric care. The role welcomes patients and visitors, updates required patient information, collects payments, and shares information as requested. The receptionist also checks patients out after appointments and provides relevant information and follow-up appointments.

The position is patient-facing and primarily indoor. Work may rotate between the office and remote/telework, and travel to other office locations may be required 15%–20% of the time, with reimbursement according to company policy. Designated float staff may work at multiple assigned office locations.

The schedule is Monday 10:00 a.m.–7:00 p.m.; Tuesday 8:30 a.m.–5:30 p.m., with rotating 10:00 a.m.–7:00 p.m. shifts; Wednesday 8:30 a.m.–5:30 p.m.; Thursday 8:30 a.m.–5:30 p.m., with rotating 10:00 a.m.–7:00 p.m. shifts; Friday 8:30 a.m.–5:30 p.m.; and every other Saturday 7:45 a.m.–12:00 p.m. The location is Tampa, Florida.

Requirements

• An active and valid driver’s license upon hire and throughout employment.
• Ability to learn and follow Pediatric Associates procedures, policies, and protocols.
• Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff.
• Ability to read, comprehend, and follow oral and written instructions.
• Ability to interact effectively, support staff, and maintain professional working relationships.
• Excellent customer service and the ability to greet and receive patients and visitors professionally and in a friendly manner.
• Professional phone skills and etiquette; ability to speak clearly and concisely.
• Good judgment and ability to maintain patient confidentiality.
• Ability to file alphabetically and numerically.
• Experience using a computer system, scanner, printer, and fax machine.
• Ability to meet the described physical requirements, including standing, sitting, reaching, manual dexterity, and lifting/carrying up to 10 pounds; ability to wear personal protective equipment.

Nice To Haves

• At least one year of experience in a medical office setting is preferred.
• Knowledge of computers and medical terminology is desired.

Responsibilities

• Check in patients by updating demographics, insurance, primary care provider, and pharmacy information; collecting co-pays and balances; and providing consent forms and health questionnaires.
• Check out patients, collect additional balances, and provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
• Verify patient insurance through Batch Eligibility or on demand, and contact patients when coverage is inactive or their primary care provider is not appropriate.
• Post patient charges and payments and complete charge and payment reconciliation.
• Scan and upload documents through the Document Management system.
• Sort and deliver mail and documents received by courier.
• Maintain a clean work area and patient waiting area.
• Participate in staff and educational meetings.
• Protect sensitive information, including ePHI and PHI, in accordance with organizational policy and applicable federal, state, and local regulations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed