Medical Receptionist
About The Position
The Receptionist serves as the welcoming face of an onsite healthcare facility, helping patients feel valued and supporting a smooth, compassionate environment. The role manages front desk operations and supports clinical staff. It reports to the Center Administrator. Responsibilities include welcoming patients and visitors in person and by phone; scheduling and confirming appointments; maintaining calendars and coordinating with medical staff; keeping confidential patient records accurate in EMR and CRM systems; updating patient accounts and collecting copays when needed; responding to calls and inquiries; maintaining the reception area; and assisting with supplies, inventory, and courier coordination. This is a patient-facing role requiring TB screening upon hire. The hiring process uses HireVue for interviews. The position is scheduled for 40 hours per week. The stated annual base pay range is $38,000 to $45,800, and the role is eligible for a bonus incentive plan.
Requirements
- At least 1 year of healthcare customer service experience; backgrounds in retail, hospitality, or call centers are also considered.
- Ability to convey information and maintain a positive tone during calls.
- Experience coordinating tasks, resources, and schedules to ensure efficient workflow.
- Experience using MS Office tools for reporting, data analysis, and workflow optimization.
- Experience improving patient care and experience.
- Must complete TB screening upon hire.
Nice To Haves
- Experience with EMR systems.
Responsibilities
- Greet patients and visitors in person and over the phone, creating a welcoming and professional atmosphere.
- Schedule and confirm patient appointments, manage calendars, and coordinate with medical staff to support efficient workflow.
- Maintain accurate and confidential patient records using EMR and CRM systems.
- Update patient accounts and collect copays when needed.
- Handle incoming calls, respond to inquiries, and provide general information with empathy.
- Keep the reception area clean, stocked, and organized.
- Assist with supply orders, inventory management, and courier coordination.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Paid parental and caregiver leave
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- Bonus incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
