Medical Receptionist

The Ear, Nose, Throat & Plastic Surgery Associates and Allergy, Asthma & Immunology•Orlando, FL

22d

About The Position

TOTAL Allergy, Asthma & Immunology is seeking a Medical Receptionist to join its team and support the clinic’s efforts to serve patients. This is a full-time, 40-hour-per-week, hourly position. The receptionist is cross-trained across front-desk functions, including check-in, check-out, chart preparation, and operator duties, and performs other front-desk tasks as needed. The role requires flexibility, strong customer-satisfaction skills, and a positive, professional manner. Travel to all offices may be required as needed. The Medical Receptionist schedules and confirms appointments, communicates with patients about required forms, referrals, insurance cards, and appointment preparation, and supports incoming phone calls and message routing. The role also prepares charts and reviews EHR records, obtains insurance authorizations, maintains front-desk resources, and helps keep the reception area ready for patients. The receptionist works collaboratively with front-desk and clinical staff, follows HIPAA and office policies, and contributes to a positive, professional, caring environment. The work environment is typically moderately noisy. The position frequently involves standing, walking, sitting, using hands to handle or feel objects, and talking or hearing; reaching is occasional, as is lifting or moving up to 10 pounds. Close and distance vision are required. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED.
Strong communication skills; all communications must be professional and respectful.
Excellent computer skills and basic knowledge of programs such as Microsoft Word and Google programs.
Motivation to learn.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to add and subtract two-digit numbers and multiply and divide with 10s and 100s, including performing these operations with American currency.
Ability to use common-sense reasoning to follow written, oral, or diagram-based instructions and address problems involving several concrete variables in standardized situations.
Ability to meet the position’s physical demands, including frequently standing, walking, sitting, using hands, and talking or hearing; occasionally reaching and lifting or moving up to 10 pounds; and using close and distance vision.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Schedule appointments and enter appointment and insurance information accurately into the computer.
Obtain necessary patient information and check for past-due amounts or other relevant information.
Send paperwork to new patients and explain what they should bring, including referrals and scans, for their appointments.
Answer incoming calls, schedule and confirm appointments, take clinical messages, route calls to appropriate staff or departments, and provide callers with organizational information and directions.
Contact patients to remind them to complete portal tasks, bring insurance cards, and confirm referrals; cancel or reschedule appointments when needed and notify relevant staff of changes.
Maintain and use the White Book as a daily resource, keep it up to date, and suggest appropriate additions.
Stay current on managed care plans and physician enrollment, including individual referral requirements.
Look up chart numbers and EHR records for Medical Records.
Keep the patient reception area neat, clean, and stocked for the afternoon.
Participate in staff meetings and front-desk tip meetings.
Follow HIPAA regulations and general office policies and procedures.
Support other front-desk positions and foster a positive, professional, and caring atmosphere.
Greet and check in patients, verify insurance authorizations and paperwork, communicate delays, address patient concerns, route messages, and support patient satisfaction in the reception area.
Check out patients, collect amounts due, answer phones, route answering-service messages, and perform other front-desk duties.
Prepare charts and review EHR records for appointments, obtain insurance authorizations, pull charts for clinical staff and lab reports, and file charts.
Float among front-desk positions and offices as needed, confirming appointments and backing up check-in duties.