Medical Receptionist

ORTHOCINCY • Louisville, KY

7d

About The Position

Vital to the organization’s success, the Medical Receptionist provides patients and visitors with a premier orthopaedic experience focused on their individual needs. The position works in a medical office and combines patient-facing support with clerical, scheduling, payment-processing, and electronic medical record duties. The role requires communication and collaboration with patients, coworkers, physicians, vendors, and other staff, as well as compliance with HIPAA, OSHA, and organizational safety standards.

The position involves sitting and viewing a computer monitor approximately 90 percent of the day. It also requires using appropriate body mechanics when transferring patients or helping them walk or dress, remaining focused without distractions, and lifting up to 30 pounds. Weekly travel between locations is required, and schedules may change based on department needs, including overtime and weekends.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a customer service position.
• Customer-service orientation and ability to work in a team-focused environment.
• Ability to communicate professionally and effectively with providers, staff, patients, and vendors, including during stressful and sensitive situations and with patients of all ages.
• Attention to detail and organizational skills.
• Ability to process monetary transactions and provide accurate change.
• Ability to multitask effectively and maintain positive, professional working relationships.
• Ability to communicate calmly and clearly and analyze situations and respond calmly and professionally.
• Ability to remain focused and attentive without distractions such as personal devices.
• Ability to use appropriate body mechanics when transferring patients and assisting them with walking or dressing.
• Ability to lift up to 30 pounds.
• Availability for schedule changes based on department needs, including overtime and weekends.
• Ability to travel weekly between locations.

Nice To Haves

• Customer service experience in a medical practice setting.
• Previous medical knowledge.
• CPR/AED and First Aid certification.

Responsibilities

• Greet patients and visitors in a welcoming and inviting manner.
• Communicate and work effectively in the clinical environment with patients, coworkers, physicians, and others.
• Attend scheduled monthly department meetings.
• Treat patients, visitors, and coworkers with compassion, devotion, and respect.
• Provide compassionate support to patients and visitors in distress and ensure patients’ individual needs are met.
• Assist patients with personal hygiene needs as warranted and transfer patients with ambulatory issues as needed.
• Collect, record, and update patient information.
• Facilitate scheduling of patient appointments.
• Perform clerical duties, including answering phone calls, taking messages, faxing, and scanning.
• Maintain information in the electronic medical record.
• Collect payments for services according to policy, including copayments and account balances, and accurately balance the daily drawer.
• Distribute paperwork efficiently according to protocol.
• Comply with HIPAA, OSHA, and organizational safety standards.
• Take initiative in performing additional tasks necessary or in the best interest of the practice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED