Medical Receptionist (Experienced)

OCLI Vision•Mechanicsburg, PA

11d

About The Position

Spectrum Vision Partners / OCLI Vision is seeking a friendly, organized, and patient-focused Medical Receptionist to support a positive patient experience and daily front-office operations. The role supports appointment scheduling, insurance verification, patient registration, financial transactions, and administrative tasks in a fast-paced medical environment. It includes welcoming patients, managing check-in and check-out, answering calls, coordinating with clinical teams and other office locations, maintaining accurate records, and communicating professionally by telephone and email. The position is full-time and scheduled for the day shift. Saturday availability may be required depending on office location and needs.

Requirements

At least 1 year of customer service experience.
Familiarity with EMR systems and insurance verification platforms such as Clearwave.
Proficiency in Microsoft Outlook and Excel, including professional email communication.
Strong communication, organizational, multitasking, and problem-solving skills.
Ability to confidently and compassionately explain insurance coverage, practice policies, and patient financial responsibilities.
Strong attention to detail and ability to maintain accurate, confidential patient records.
Positive attitude, professionalism, and ability to thrive in a fast-paced medical environment.
Reliable transportation and flexibility to work Saturdays based on office needs.

Nice To Haves

Medical reception experience.
Experience with patient registration, appointment scheduling, insurance verification, referrals, and basic medical billing.
Experience with NextGen EMR.

Responsibilities

Welcome patients and manage check-in and check-out while providing exceptional customer service.
Answer incoming calls and communicate professionally by telephone and email.
Schedule, cancel, and modify patient appointments while coordinating provider schedules and patient needs.
Obtain and verify referral information, insurance coverage, benefits, and eligibility using insurance websites and verification platforms.
Maintain accurate patient records and obtain required documentation and signatures, including registration forms, financial responsibility agreements, privacy acknowledgments, and applicable patient consents.
Collect copays, deductibles, outstanding balances, and other out-of-pocket expenses.
Professionally address questions regarding patient statements, insurance coverage, and financial responsibilities.
Explain office policies and procedures, including referral requirements, assignment of benefits, payment expectations, account balances, and applicable charges.
Communicate with clinical teams and other office locations to support patient flow, scheduling, and continuity of care.
Maintain accurate patient information and use EMR systems.