Medical Receptionist (Experienced)

OCLI Vision • Mechanicsburg, PA

11d • $20 - $24

About The Position

Spectrum Vision Partners / OCLI Vision is seeking a friendly, organized, and patient-focused Medical Receptionist to support front-office operations and create a positive patient experience. The role includes welcoming patients, managing check-in and check-out, answering calls, scheduling appointments, verifying insurance and referrals, maintaining patient documentation, collecting payments, and supporting daily administrative operations. The receptionist works with clinical teams and other office locations to support patient flow and continuity of care, and communicates professionally by telephone and email. Saturday availability may be required based on office location.

Requirements

• At least 1 year of customer service experience.
• Familiarity with EMR systems and proficiency in Microsoft Outlook and Excel, including professional email communication.
• Strong communication, organizational, multitasking, and problem-solving skills.
• Ability to explain insurance coverage, practice policies, and patient financial responsibilities confidently and compassionately.
• Strong attention to detail and ability to maintain accurate, confidential patient records.
• Positive attitude, professionalism, and ability to thrive in a fast-paced medical environment.
• Reliable transportation and flexibility to work Saturdays based on office needs.

Nice To Haves

• Medical reception experience.
• Experience with patient registration, appointment scheduling, insurance verification, referrals, and basic medical billing.
• Familiarity with NextGen EMR and insurance verification platforms such as Clearwave.

Responsibilities

• Welcome patients, manage check-in and check-out, answer incoming calls, and provide customer service.
• Schedule, cancel, and modify patient appointments while coordinating provider schedules and patient needs.
• Obtain and verify referral information, insurance coverage, benefits, and eligibility using insurance websites and verification platforms such as Clearwave.
• Maintain accurate patient records and obtain required documentation and signatures, including registration forms, financial responsibility agreements, privacy acknowledgments, and applicable patient consents.
• Collect copays, deductibles, outstanding balances, and other out-of-pocket expenses; address questions about patient statements, insurance coverage, and financial responsibilities.
• Explain office policies and procedures, including referral requirements, assignment of benefits, payment expectations, account balances, and applicable charges.
• Communicate with clinical teams and other office locations to support patient flow, scheduling, and continuity of care.
• Maintain accurate patient information, use EMR systems, and communicate professionally through telephone and email.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed