Medical Receptionist

YAI•Bayside, NY

20d•Onsite

About The Position

The Medical Receptionist maintains the clinic’s front desk and waiting room, welcomes patients and visitors, supports patient flow, and provides customer service to patients with disabilities and their families. The role handles appointment scheduling, patient follow-up, insurance eligibility checks, payments, registration updates, documentation collection, transportation coordination, and communications with clinic staff and support departments. Duties vary by assignment; Article 16 Clinic assignments also include telephone screening, mail distribution, and registering new patients and service requests in the electronic medical record. The role requires compliance with applicable regulations, including HIPAA, and may require coverage at other clinic locations across New York City. The listed schedule is Tuesday 9 a.m.–4 p.m., Wednesday 9 a.m.–3 p.m., Friday 9 a.m.–3 p.m., and Saturday 9 a.m.–2 p.m. The pay rate is $17.00 per hour.

Requirements

High school diploma or educational equivalent, or a satisfactory combination of education, experience, and/or training.
Six months of experience as a receptionist or performing receptionist or clerical duties in an office, clinic, or similar work environment, or a satisfactory combination of education, experience, and/or training.
Ability and willingness to travel to or provide scheduled or requested coverage at other clinic locations across New York City.
Basic knowledge of Microsoft Office, specifically Word and Outlook, and ability to learn electronic systems such as Workday and practice management databases.
Excellent interpersonal and communication skills with patients, circles of support, and clinic staff at varying levels.
Strong customer service skills and a professional manner.
Time-management skills, including the ability to switch between tasks and plan, organize, and prioritize work.
Basic problem-solving skills and good judgment.
Ability to meet the physical demands of using hands to finger, handle, or feel objects, tools, or controls; sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling, and reaching with hands and arms.

Nice To Haves

Prior clerical or receptionist experience in a healthcare facility.
Experience with individuals with intellectual and developmental disabilities (I/DD).
Verbal and/or written fluency in a second language; Spanish is highly preferred.

Responsibilities

Maintain a neat, uncluttered reception area and ensure necessary supplies are available.
Greet visitors, patients with disabilities, and families with a positive and helpful attitude and provide customer service.
Manage the waiting room, check patients in, assist with patient flow, and address or escalate concerns and questions.
For PHC assignments, collect intake and other documentation for nursing review and update registration information in the electronic medical record (EMR).
Check patient insurance eligibility at appointments.
Collect copayments or other service payments when applicable.
Schedule appointments and follow-up appointments in person or by phone.
Contact patients or their circles of support about missed or upcoming appointments.
Assist the Practice Administrator with reviewing daily schedules and contacting patients to fill available appointment openings.
Coordinate patient transportation by requesting pick-ups or drop-offs and, when applicable, dispense MetroCards to eligible patients according to procedures.
Participate in quality improvement activities and escalate quality, compliance, or safety concerns as appropriate.
Monitor and respond to email inquiries and assignments from clinic staff, support departments, and the supervisor.
Comply with applicable federal, state, local, and other regulatory requirements, including HIPAA.
For Article 16 Clinic assignments, answer and screen calls on a multi-line telephone system, handle inquiries and referrals, take messages, and direct calls.
For Article 16 Clinic assignments, receive, sort, and distribute mail and packages.
For Article 16 Clinic assignments, register new patients and process new service requests in the EMR.
Perform other duties as assigned.