Medical Receptionist

UnitedHealth Group•Worcester, MA

20d•$16 - $29•Onsite

About The Position

Optum, part of UnitedHealth Group, is hiring a Medical Receptionist to support patient access and administrative operations across its medical office locations. The role is based primarily at 5 Neponset Street in Massachusetts, with work at Leominster, Holden, or Shrewsbury locations as needed. The schedule is Monday through Friday, 4 p.m. to 10 p.m., with one Saturday in every five-week rotation from 7 a.m. to 3 p.m. The Medical Receptionist supports patient registration, scheduling, insurance and referral processes, billing-related tasks, telephone communications, medical records, and general office administration. The role works with patients, providers, primary care practices, specialty practices, and other staff to help ensure appointments and referrals proceed smoothly and that patient information and records are complete. The position requires a high school diploma or GED, at least one year of customer service or healthcare-related experience, reliable transportation, and a valid U.S. driver’s license. Optum describes its workplace as offering benefits, performance rewards, and opportunities for career development. The stated hourly pay range is $16.00 to $29.00, based on full-time employment and several factors including local labor markets, education, work experience, and certifications.

Requirements

High school diploma or GED.
At least 1 year of customer service or healthcare-related experience.
Access to reliable transportation.
Valid U.S. driver’s license.

Nice To Haves

Additional specialized medical-office training.
Superior customer service skills, including the ability to multitask and resolve patient concerns in a timely manner.
Ability to think critically and exercise sound judgment.
Excellent communication, interpersonal, and organizational skills.
Familiarity with software applications such as Microsoft Word, Outlook, and Excel.

Responsibilities

Verify and authorize patient insurance coverage and eligibility using patient registration and scheduling systems; update demographic, insurance, and other patient information.
Confirm, collect, and post patient copayments and outstanding balances.
Generate, track, and review patient encounter forms; resolve discrepancies and submit completed forms to the appropriate billing area.
Maintain records and make daily cash deposits as assigned.
Receive and address patient-care-related telephone calls; provide routine information about procedures and policies and refer matters to the appropriate person.
Identify priorities and respond to emergency needs by contacting or interrupting a physician or provider according to guidelines.
Resolve patient questions about clinic schedules and billing concerns.
Document information in computer systems and prepare patient charts, ensuring records are complete for appointments.
Update and maintain the Telephone Message System; follow through on requests and distribute messages to providers or others for action.
Enter new referrals or link existing referral numbers in the system to meet managed-care requirements.
Educate patients about managed-care plans and the referral process, answer referral questions, and explain available options.
Coordinate outgoing referrals with primary care practices, patients, and specialty practices before scheduled visits; follow up on delayed referrals.
Communicate with staff, providers, and patients about denied referrals, document information, and assist with an alternate plan of care when needed.
Maintain recall lists and communicate with patients as appropriate.
May inform nursing staff or others of laboratory and diagnostic study results and collect and mail test results.
May escort patients to examination rooms and chaperone patients as required.
May process business-office paperwork, such as purchase requisitions, employee time sheets, and expense vouchers; follow up with personnel outside the office to expedite action or report delays.
Provide guidance to departmental personnel on medical-office administrative policies and procedures.
Comply with health and safety requirements, applicable regulatory agencies, and departmental policies, procedures, and objectives.
Pursue professional growth and development through educational programs and seminars; attend meetings, conferences, and seminars as required or directed.
Maintain regular, reliable, and predictable attendance.
Perform other similar and related duties as required or directed.

Benefits

Paid Time Off accrued beginning with the first pay period.
Eight paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short-term disability coverage.
Long-term disability coverage.
401(k) savings plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
401(k) contribution, subject to eligibility requirements.