Medical Receptionist

ReFocus Eye Health•Westwood, NJ

7d•$20 - $22•Onsite

About The Position

Refocus is seeking a Medical Receptionist to serve as the welcoming first point of contact for patients at its established multispecialty ophthalmology group. This in-person role supports a smooth, efficient patient experience by handling reception, scheduling, communications, records, and front-desk financial tasks. The position offers up to 40 hours per week. The practice is open Tuesdays from 8:00 a.m. to 8:00 p.m. and Saturdays from 8:00 a.m. to 12:00 p.m.; the employee is not required to work every Tuesday evening or Saturday. Other weekdays are day shifts ending around 5:00 p.m. Evening and weekend rotations and travel to multiple locations may apply depending on the practice.

Requirements

Reliability, a positive attitude, and strong teamwork skills.
Strong communication and interpersonal abilities.
Proficiency in data entry and computer skills.
Ability to thrive in a fast-paced, high-volume practice.
Exceptional customer service skills.
Proven experience in a medical administrative role, including knowledge of medical terminology and office procedures.
High school diploma or equivalent.
Ability to travel to multiple locations if applicable.
Availability for evening and weekend rotations if applicable.

Nice To Haves

Prior experience in ophthalmology.
Familiarity with Electronic Medical Records (EMR).

Responsibilities

Greet patients and manage patient check-ins and check-outs.
Answer patients’ questions clearly and compassionately.
Schedule appointments and manage provider schedules.
Answer calls and manage messages.
Verify patient information and maintain accurate records.
Collect co-pays and verify insurance eligibility.
Ensure accurate daily financial reporting.
Address patient concerns, escalate issues as needed, and support a positive patient experience.
Collaborate with providers, clinical and administrative staff, and external partners.