Medical Receptionist

Summit Health CityMD•Huntington Station, NY

About The Position

The Patient Service Representative (PSR) welcomes patients to CityMD and provides exemplary customer service. The role registers patients and coordinates with the care team to support timely patient service. It responds to patient questions and concerns promptly and kindly, both by telephone and in person, and handles paperwork associated with patient registration. The position includes greeting patients, organizing intake and appointments, updating patient information and medical records, assisting with paperwork, handling calls, and processing insurance information and payments. The PSR also communicates waiting-room wait times and patient inquiries to the site manager or assistant site manager. The posted pay rate is $18.25 per hour; compensation may vary based on factors including experience and location.

Requirements

High school degree or GED.
Happy, welcoming, can-do attitude toward patients and coworkers.
Excellent verbal, written, and interpersonal communication skills.
Detail-oriented and a team player.
Computer proficiency and superior keyboarding skills, approximately 55 words per minute.
Flexible and adaptable in a continuously evolving environment.
Passion for helping others in a healthcare environment.
Ability to interact effectively with physicians, patients, and other staff members.
Bilingual language skills are required or preferred depending on site location.

Nice To Haves

Experience in a high-volume or high-intensity service industry, such as hospitality, restaurants, hospitals, medical offices, or retail.

Responsibilities

Greet and welcome patients.
Organize and coordinate patient intake and appointments.
Accurately enter and update patient information in the system.
Assist patients with paperwork when necessary.
Scan, update, and file medical records.
Answer phone calls and respond to questions promptly and politely.
Process medical insurance information, verify patient eligibility, and address insurance questions, coordinating with the Billing department as appropriate.
Handle cash and co-payments accurately and responsibly.
Provide outstanding customer service to every patient.
Inform the site manager or assistant site manager about waiting-room wait times and patient inquiries.