Medical Receptionist

ConvenientMD • Saco, ME

7d

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, this role greets and assists patients, completes registrations, updates patient records, collects payments, and helps ensure patients with and without reservations are seen in a timely manner. It is suited to someone interested in customer service or beginning a career in the medical field.

The Medical Receptionist supports patient interactions, clinic coordination, front desk operations, and use of the organization’s technology and services. The position requires attention to detail, organization, multitasking, confidentiality, and effective collaboration with patients, colleagues, and stakeholders.

The role requires 12-hour shifts. Full-time employees work three shifts per week, including at least four Saturday or Sunday shifts per month. Part-time and per-diem schedules are also described in the posting. Employees must be flexible to work nights, weekends, and holidays, may need to work at other ConvenientMD locations within one hour of their primary clinic, and must travel for training shifts within a one-hour commute.

Requirements

• High school diploma or GED.
• Ability to work 12-hour shifts.
• Full-time schedule requires three 12-hour shifts per week and at least four shifts per month on a Saturday or Sunday.
• Flexibility to work nights, weekends, and holidays.
• When needed, ability to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts outside the primary clinic within a one-hour commute.
• Proactive, confident written and verbal communication, including raising concerns and communicating directly and professionally.
• Strong attention to detail and organizational skills, with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate effectively as part of a team and work independently with initiative.
• Analytical and problem-solving skills, including the ability to understand and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and other programs for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Welcome patients and visitors in a friendly, professional manner and address inquiries in person and over the phone.
• Register patients efficiently and ensure required forms are completed accurately.
• Update new and existing patient records.
• Respond to insurance and billing inquiries with clear information.
• Assist ill or distressed patients as necessary using available resources.
• Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payments.
• Collaborate with the healthcare team to support patient flow and efficient clinic operations.
• Manage online reservations and walk-ins, registrations, patient satisfaction, and provider schedules.
• Assist with scheduling specialist referrals for patient follow-up.
• Navigate multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Maintain an organized, tidy, and welcoming reception area.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Learn the scope of services provided by ConvenientMD and the costs associated with those services.
• Use software systems for reservation scheduling and electronic medical records.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED