Medical Receptionist

Siloam Health•Nashville, TN

24d•Onsite

About The Position

The Medical Receptionist is the primary point of contact for patients and visitors, providing a welcoming, professional, and efficient experience. The role also coordinates communication among patients, clinicians, the nursing team, clinic staff, community partners, and volunteers. It requires maintaining a strong patient focus while managing multiple demands and collaborating across the clinic. The position is full-time, hourly, and non-exempt, with 40 hours per week. It is based in Nashville, Tennessee, with flexibility to work at multiple clinic locations as needed. The Medical Receptionist reports to the Patient Relations Manager.

Requirements

High school diploma, GED, or other relevant degree preferred.
Two years of front-desk experience in a medical office preferred.
Passion for Christian ministry to underserved people and full agreement with Siloam’s mission and core values.
Willingness to serve people with limited access to healthcare and people from different cultures and faith beliefs.
English proficiency, spoken and written, is required.
Computer literacy and familiarity with MS Office products and electronic health records preferred.
Adherence to OSHA and confidentiality requirements.
Ability to work well in a team setting.

Nice To Haves

High school diploma, GED, or other relevant degree.
Two years of front-desk experience in a medical office.
Familiarity with medical terminology.
Bilingual ability in English and Spanish or English and Arabic.
Computer literacy and familiarity with MS Office products and electronic health records.

Responsibilities

Greet, assist, and direct patients and visitors in a warm and professional manner.
Check in patients, confirm appointment details, update account information in the EHR, and request necessary documentation.
Assist with new-patient registration by collecting demographic and insurance information for the Patient Engagement Coordinator.
Serve as the primary point of contact for patient scheduling.
Manage incoming calls, take messages, and refer calls to triage or other staff as appropriate.
Check out patients by scheduling follow-up appointments and collecting payment.
Update patient no-show data in the EHR.
Scan medical records and patient information forms into the EHR.
Manage patient records and correspondence to ensure proper storage and staff access.
Protect patient health information and adhere to HIPAA requirements and best practices for privacy and security.
Ensure patients update required documentation within established timeframes.
Assist the Patient Engagement Coordinator with patient orientations as needed.
Obtain up-to-date proof of income from patients and explain Siloam’s proof-of-income policies.
Balance the cash drawer at assigned times each day.
Work with the Patient Engagement Coordinator to encourage patient compliance with administrative policies.
Coordinate with clinic staff and coordinators to ensure patient intake, scheduling, and billing processes are correct.
Complete assigned tasks and patient cases in the EHR and communicate with clinical staff when necessary.
Maintain a clean, operational front-desk workspace and patient waiting area, and report troubleshooting needs to the Patient Relations Manager.
Work at multiple clinic locations as needed.
Develop skills and knowledge necessary for effective job performance.
Assist with volunteer orientation by training volunteers in front-desk duties and screening new-patient applicants as necessary.
Participate in ongoing quality improvement activities within the role.
Perform other duties as assigned by the Patient Relations Manager and/or Practice Manager.