Medical Receptionist

Eye Care Partners Career Opportunities • Wyandotte, MI

25d • Onsite

About The Position

EyeCare Partners is hiring a full-time, long-term Medical Receptionist (Patient Coordinator) for Byrd & Wyandotte Eye Clinic. The position is onsite at the Wyandotte, Michigan office, with travel to offices in Brownstown, Wayne, and Dearborn as needed; mileage is reimbursed. The Patient Coordinator is the first point of contact for patients and helps create a positive visit through excellent service and administrative support, including a smooth check-in and checkout experience. The clinic is open Monday through Friday, 8 a.m. to 5 p.m. The employee may need to work earlier or later and is expected to work over 40 hours to meet business needs.

Requirements

• High school diploma or GED.
• One year of related experience and/or training, or an equivalent combination of education and experience.
• Favorable background check result.
• Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Strong customer service skills and the ability to interact courteously and professionally with all levels of employees.
• Reliable transportation allowing travel among multiple work locations with minimal notice.
• Commitment to work over 40 hours to meet the needs of the business.
• Ability to gain industry knowledge and training, demonstrate initiative toward practice goals, adapt to change, and contribute to a team-oriented, patient-focused work environment.

Responsibilities

• Facilitate patient flow and manage the flow of patients through the office.
• Verify medical and vision insurance.
• Communicate effectively with patients, doctors, and managers.
• Answer inquiries by phone, email, and in person.
• Provide exceptional customer service at every patient encounter, greet patients promptly and professionally, and thank them when they leave.
• Answer internal and external phone calls promptly and courteously.
• Practice urgency with patients’ time and doctors’ schedules.
• Know common fees for common visits and collect the correct payments.
• Complete daily reconciliations, close the day, and count down the cash drawer.
• Perform general office duties and cleaning as assigned by the manager.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401(k) with employer matching
• Paid time off
• Paid holidays
• Paid maternity leave
• Employee discounts
• Mileage reimbursement for travel between offices
• Competitive base pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED