Medical Receptionist

Pediatric Associates Family of Companies•Boynton Beach, FL

22d

About The Position

Pediatric Associates is seeking a Medical Receptionist to welcome patients and visitors, support front-office operations, and assist patients throughout their appointments. The role includes checking patients in and out, updating records, collecting payments, sharing visit and referral information, and scheduling follow-up appointments. The position is patient-facing and may rotate between office and remote/telework settings. Travel to other office locations may be needed, and designated float staff may work at multiple assigned locations. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., and every other Saturday, 8:00 a.m. to 12:00 p.m. The position is at the Boynton East location. English and Spanish bilingual ability is required.

Requirements

Bilingual English and Spanish ability is required.
An active, valid driver's license is required upon hire and throughout employment.
Ability to learn and follow Pediatric Associates procedures, policies, and protocols.
Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff.
Ability to read, comprehend, and follow oral and written instructions.
Ability to interact effectively, support staff, and maintain professional working relationships.
Ability to provide excellent customer service and greet patients and visitors professionally and courteously.
Professional phone skills and etiquette; ability to speak clearly and concisely.
Good judgment and ability to maintain patient confidentiality.
Ability to file alphabetically and numerically.
Experience using computer systems, scanners, printers, and fax machines.

Nice To Haves

At least one year of experience in a medical office setting is preferred.
Knowledge of computers and medical terminology is desired.

Responsibilities

Greet patients and visitors in a friendly, professional manner.
Check in patients by updating demographic, insurance, primary care provider, and pharmacy information; collecting copays and balances; and providing consents and health questionnaires.
Check out patients by collecting additional balances and providing visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
Verify patient insurance using Batch Eligibility or on-demand verification, and contact patients when coverage is inactive or their primary care provider is inappropriate.
Post patient charges and payments and complete charge and payment reconciliation.
Scan and upload documents through the Document Management system.
Sort and deliver mail and documents received by courier.
Maintain a clean work area and patient waiting area.
Participate in staff and educational meetings.
Protect sensitive information, including ePHI and PHI, in accordance with organizational policies and applicable regulations.