Medical Receptionist

Pediatric Associates Family of Companies • Dallas, TX

15d

About The Position

The Medical Receptionist serves patients and visitors by greeting them in a friendly, welcoming manner; completing and updating required information; collecting payments; and providing requested information. The receptionist checks patients out after appointments, shares pertinent information, and schedules follow-up appointments. The role requires fluency in both Spanish and English and may involve rotating between office and remote/telework settings, as well as travel to other office locations when needed.

Requirements

• Must be fluent in both Spanish and English.
• A minimum of one year of experience in a medical office setting is preferred.
• Must have an active and valid driver's license upon hire and throughout employment.
• Ability to learn and follow Pediatric Associate procedures, policies, and protocols.
• Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff.
• Ability to read, comprehend, and follow oral and written instructions.
• Ability to interact effectively and supportively with staff and maintain professional working relationships.
• Excellent customer service and the ability to greet and receive patients and visitors professionally and warmly.
• Professional phone skills and etiquette; ability to speak clearly and concisely.
• Good judgment and ability to maintain patient confidentiality.
• Ability to file alphabetically and numerically.
• Experience using a computer system, scanner, printer, and fax.
• Ability to perform the physical activities and sensory tasks listed, and to wear personal protective equipment (PPE).

Nice To Haves

• Knowledge of computers and medical terminology.
• A minimum of one year of experience in a medical office setting.

Responsibilities

• Check in patients by updating demographics, insurance information, primary care provider (PCP), and pharmacy; collecting co-pays and balances; and providing consents and health questionnaires for completion.
• Check out patients by collecting additional balances and providing visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
• Verify patient insurance through Batch Eligibility or on demand, and contact patients when insurance is inactive or their PCP is not appropriate.
• Post patient charges and payments and complete charge and payment reconciliation.
• Scan and upload documents in the Document Management system.
• Sort and deliver mail and prior-authorization documents received by courier.
• Maintain a clean work area and patient waiting area.
• Participate in staff and educational meetings.
• Protect sensitive information, including ePHI and PHI, in accordance with organizational policies and applicable federal, state, and local regulations.
• Travel to other office locations as needed; designated float staff may be assigned to multiple office locations.

Benefits

• $1,000 sign-on bonus for eligible external new hires; not available to internal transfers, agency candidates, temporary staff, contractors, or individuals converting from agency to direct employment.
• Reimbursement for travel to other office locations as outlined by company policy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed