Medical Receptionist

ConvenientMD • Quincy, MA

4d • Onsite

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, this role supports patient registration, record updates, payment collection, and timely patient flow for both reserved and walk-in visits. The position is suited to someone interested in customer service or beginning a career in healthcare who enjoys working with people, staying organized, and multitasking.

The Medical Receptionist provides a welcoming and professional experience in person and over the phone, assists with registration and insurance or billing inquiries, and helps coordinate clinic operations. The role also includes maintaining the reception area, completing administrative duties, and learning ConvenientMD services, pricing, reservation software, and electronic medical record systems. Employees may need to work at other nearby clinic locations and travel for training shifts.

Requirements

• High school diploma or GED.
• Ability to work 12-hour shifts.
• Full-time schedule: three 12-hour shifts per week, including at least four Saturday or Sunday shifts per month.
• Ability to work nights, weekends, and holidays.
• Flexibility to work at a minimum of three other ConvenientMD locations within a one-hour travel distance when needed.
• Ability to travel for training shifts within a one-hour commute of the primary clinic.
• Proactive, confident written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally.
• Strong organizational skills and attention to detail, with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support a sense of belonging.
• Proficiency with Microsoft Office Suite or related software.
• Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate as part of a team and work independently with initiative and enthusiasm.
• Analytical and problem-solving skills, including the ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic insurance processes.
• Experience using electronic records management software and other programs used for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Welcome and greet patients and visitors in a friendly, professional manner, and respond to inquiries in person and over the phone.
• Register patients, complete required forms, and accurately update new and existing patient records.
• Handle insurance and billing inquiries and provide clear information to patients.
• Assist ill or distressed patients as necessary, using available resources.
• Collect payments, insurance co-pays, and prescription charges in accordance with clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely patient payments.
• Collaborate with the healthcare team to support patient flow and efficient clinic operations.
• Manage online reservations and walk-ins, registration, patient satisfaction, and provider schedules.
• Assist with scheduling specialist referrals for patient follow-up.
• Navigate multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and tidy.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Learn the scope and costs of ConvenientMD services and use reservation scheduling and electronic medical record systems.
• Work at other ConvenientMD locations within a one-hour travel distance when needed and travel to training shifts outside the primary clinic within a one-hour commute.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED