Medical Receptionist - Urgent Care Belleville

Trinity Health•Belleville, IL

About The Position

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to serve as a first point of contact for patients and visitors, both in the office and by phone. The role acts as a liaison between external customers and medical staff, helping patients obtain needed services and supporting a positive patient experience. The Medical Receptionist gathers and communicates patient and office-visit information to billing staff, supports accurate billing, and helps facilitate efficient patient flow. The position also supports day-to-day office operations and works with providers and clinical staff to support patient care.

Requirements

High school diploma or GED, or be between the ages of 15 and 17 with a valid work permit from their high school.
One to two years of experience in a medical or physician office or customer service environment is preferred.

Nice To Haves

Coursework in insurance or billing, medical practice education, or seminars is preferred but not required.
One to two years of experience in a medical or physician office or customer service environment.

Responsibilities

Welcome patients and visitors with professionalism and compassion.
Check patients in and verify registration and insurance information.
Schedule, confirm, and reschedule appointments.
Answer phones, respond to inquiries, and route messages appropriately.
Collect payments and support accurate billing processes.
Assist with patient communications, paperwork, and MyChart support.
Maintain patient records and support day-to-day office operations.
Partner with providers and clinical staff to ensure a smooth patient experience.
Greet, instruct, and assist customers in obtaining needed services within the office and IHA.
Obtain and communicate necessary patient and office-visit information to billing staff.
Facilitate efficient patient flow through the office and appropriate billing for services.