Medical Receptionist

Spero Health • Moraine, OH

24d

About The Position

Spero Health is seeking a Medical Receptionist to support its mission of “Saving Lives, Instilling Hope and Restoring Relationships.” The role works as part of an integrated care team serving patients receiving counseling, case management, and medically assisted treatment. The position focuses on patient service and office operations in a fast-paced medical setting.

Requirements

• High school diploma required.
• At least 1 year of experience in a fast-paced medical office environment required.

Nice To Haves

• Associate degree preferred.
• Graduation from an accredited Medical Assisting program preferred.
• 1–3 years of experience in customer service, behavioral health, and/or healthcare facilities preferred.

Responsibilities

• Provide compassionate, empathetic, high-quality customer service to patients.
• Manage patient arrivals and confirm or update demographic and insurance information at each visit.
• Schedule provider appointments and make timely adjustments to meet patient needs.
• Contact patients who miss appointments and encourage them to continue treatment.
• Manage prior authorizations and explain patient financial responsibilities.
• Distribute required patient forms and handbooks, verify their accuracy, and scan and file documents in the EMR.
• Process collections and co-payments and facilitate payment plans.
• Explain and clarify patient financial responsibilities and insurance status.
• Maintain a professional, organized office environment and handle general upkeep.
• Manage inbound and outbound calls, including appointment reminders and patient re-engagement efforts, using excellent phone etiquette.
• Handle medication destruction and related logging tasks.
• Participate in daily huddles and team meetings to support coordinated operations.
• Participate in cross-training for lab-related responsibilities as appropriate, such as urine drug screenings.

Benefits

• Medical, dental, and health savings account.
• Vision, life, and disability insurance, 100% company paid.
• Generous paid time off and paid holidays.
• 401(k) retirement program with company match.
• Wellness programs, including fitness reimbursement and smoking cessation.
• Employee Assistance Program (EAP).
• Discounts via Tickets at Work.
• Eligible clinicians at this STAR-approved organization may access federal student loan repayment assistance.
• Opportunities for career growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED