Medical Receptionist - Dover location

Refocus Eye Health•Dover, DE

10d•Onsite

About The Position

Join an established multi-specialty ophthalmology group as the welcoming face of its busy practice. The Medical Receptionist supports a smooth and efficient patient experience by managing front-desk operations, scheduling, communications, patient records, insurance verification, and payments. The role is based at the Dover, Delaware practice, requires travel to the Milford location, and is in person. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The position also oversees the front desk team, including its operations, training, scheduling, and escalated issues, and acts as Manager on Duty in the supervisor’s absence.

Requirements

At least one year of lead and/or supervisory experience.
Proven experience in a medical administrative role, including knowledge of medical terminology and office procedures.
High school diploma or equivalent.
Strong communication and interpersonal abilities.
Proficiency in data entry and computer skills.
Excellent customer service, teamwork, reliability, and a positive attitude.
Ability to thrive in a fast-paced, high-volume practice.
Ability to travel between Dover and Milford.

Nice To Haves

Prior experience in ophthalmology.
Familiarity with Electronic Medical Records (EMR).

Responsibilities

Greet patients and manage check-ins and check-outs, answering questions clearly and compassionately.
Schedule appointments, manage provider schedules, and coordinate workflow.
Answer calls, manage messages, verify patient information, and maintain accurate records.
Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
Address patient concerns, escalate issues as needed, and support a positive patient experience.
Collaborate with providers, clinical and administrative staff, and external partners.
Oversee front desk operations, training, and scheduling.
Handle escalated customer complaints and operational issues; act as Manager on Duty when the supervisor is absent.
Travel between the Dover and Milford locations.