Medical Receptionist (multiple location float)

Complete Health•Fultondale, AL

About The Position

The Medical Receptionist serves patients by greeting and assisting them, scheduling appointments, and maintaining records and accounts. This is a multiple-location float role that requires flexibility to travel to and assist at other locations based on business needs and management direction. The receptionist supports patient satisfaction and clinic operations by coordinating appointments, helping keep providers on schedule, maintaining patient records and accounts, handling patient charges and third-party claims, and ensuring the reception area and office supplies are maintained. The role also responds to patient emergencies and protects the confidentiality of personal and financial information. The position may include duties outside the usual responsibilities as needed or directed by supervision.

Requirements

Must be caring and compassionate and able to put patients at ease using excellent communication skills.
Computer proficiency is required.
Must be able to read and write legibly.
Must be able to follow written and verbal instructions.
Must be flexible to travel to and assist at other locations based on business needs and management direction.
Relevant skills include multitasking, flexibility, telephone skills, customer service, time management, organization, attention to detail, scheduling, word processing, professionalism, and quality focus.

Nice To Haves

Experience working in a medical office is preferred.
Knowledge of all aspects of the front office of a busy medical clinic is preferred.
Experience with EMR software such as Athena, Word, Excel, and other programs is strongly preferred.

Responsibilities

Greet patients and visitors in person or by telephone, and answer or refer inquiries.
Schedule appointments to support patient satisfaction, provider time, and treatment-room utilization.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
Help patients feel comfortable by anticipating anxieties, answering questions, and maintaining the reception area.
File and retrieve patient records to ensure treatment information is available.
Obtain, record, and update patients’ personal and financial information.
Record and collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims.
Maintain business-office inventory and equipment, including checking stock, anticipating supply needs, placing and expediting orders, verifying receipts, and scheduling equipment service and repairs.
Respond to emergencies to help patients in distress.
Protect patients’ rights by maintaining confidentiality of personal and financial information.
Follow policies and procedures, report needed changes, and contribute to team efforts by completing related work as needed.
Travel to and assist at other locations based on business needs and management direction.
Perform additional duties outside normal responsibilities as needed or directed by supervision.