Medical Receptionist (multiple location float)

Complete Health•Adamsville, AL

About The Position

Serves patients by greeting and assisting them, scheduling appointments, and maintaining records and accounts. The position may require travel to and assistance at other locations based on business needs and management direction. The receptionist welcomes patients and visitors in person and by telephone, answers or refers inquiries, schedules appointments, keeps appointments on schedule, helps patients feel comfortable, and maintains the reception area. The role also files and retrieves patient records; maintains patient accounts and financial information; records and collects patient charges; supports third-party claims; and maintains office inventory and equipment. The receptionist responds to emergencies, protects the confidentiality of patient information, follows office policies and procedures, reports needed changes, and contributes to team efforts. The position requires use of a computer, keyboard, telephone, and various office machines. The listed physical activities include climbing, stooping, kneeling, crouching, reaching, standing, lifting, grasping, feeling, talking, hearing, repetitive motions, and finger use. Pushing and pulling are occasionally required. Compensation is determined based on factors including skills, education, qualifications, experience, and geographic location; the posting does not provide a salary range.

Requirements

Experience working in a medical office is preferred.
Front-office knowledge and skills for a busy medical clinic are preferred.
Must be caring and compassionate and able to put patients at ease using excellent communication skills.
Computer proficiency is required; experience with EMR software such as Athena, Word, Excel, and other programs is strongly preferred.
Must be able to read and write legibly and follow written and verbal instructions.
Must be flexible to travel and assist at other locations based on business needs and management direction.
Skills and qualifications include multitasking, flexibility, telephone skills, customer service, time management, organization, attention to detail, scheduling, word processing, professionalism, and quality focus.

Nice To Haves

Experience working in a medical office.
Knowledge of all aspects of the front office of a busy medical clinic.
Experience with EMR software such as Athena, Word, Excel, and other programs.

Responsibilities

Greet patients and visitors in person or by telephone, and answer or refer inquiries.
Schedule appointments to support patient satisfaction, provider time, and treatment room utilization.
Keep appointments on schedule by notifying providers of arrivals, reviewing service delivery against schedules, and advising providers of delays.
Anticipate patient anxieties, answer questions, and maintain the reception area.
File and retrieve patient records to ensure treatment information is available.
Obtain, record, and update patients’ personal and financial information.
Record and collect patient charges, manage credit extended to patients, and file, collect, and expedite third-party claims.
Check office inventory, anticipate supply needs, place and expedite orders, verify deliveries, and schedule equipment service and repairs.
Respond to emergencies involving patients in distress.
Maintain confidentiality of patients’ personal and financial information.
Follow policies and procedures, report needed changes, and contribute to team efforts.
Travel to and assist at other locations based on business needs and management direction.