Medical Receptionist - Dover location
ReFocus Eye Health•Dover, DE
•$19 - $21•Onsite
About The Position
Refocus is seeking a Medical Receptionist for its Dover, Delaware practice, with travel to the Milford location. The role is the welcoming first point of contact for patients at a busy, multi-specialty ophthalmology practice and supports an efficient, positive patient experience. The position is in person and follows an 8 a.m. to 5 p.m., Monday-through-Friday schedule. The successful candidate will handle front desk and patient-service work and, as described in the requirements, oversee the front desk team, support training and scheduling, and handle escalated issues.
Requirements
- At least one year of lead or supervisory experience.
- Proven experience in a medical administrative role, including knowledge of medical terminology and office procedures.
- High school diploma or equivalent.
- Strong communication and interpersonal abilities.
- Proficiency in data entry and computer skills.
- Excellent customer service skills.
- Reliability, a positive attitude, and strong teamwork skills.
- Ability to thrive in a fast-paced, high-volume practice.
- Ability to travel between the Dover and Milford locations.
Nice To Haves
- Prior experience in ophthalmology.
- Familiarity with Electronic Medical Records (EMR).
Responsibilities
- Greet patients and manage check-ins and check-outs, answering questions clearly and compassionately.
- Schedule appointments, coordinate provider schedules, and support smooth office workflow.
- Answer calls, manage messages, verify patient information, and maintain accurate records.
- Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
- Address patient concerns, escalate issues when needed, and support a positive patient experience.
- Collaborate with providers, clinical and administrative staff, and external partners.
- Oversee the front desk team, including operations, training, and scheduling.
- Handle escalated customer complaints and operational issues and act as Manager on Duty when the supervisor is absent.
Benefits
- Competitive 401(k) with matching.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Disability insurance.
- Life insurance.
- Flexible spending account.
- Generous paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
