Medical Receptionist

Pediatric Associates Family of Companies • San Antonio, TX

13d

About The Position

The Medical Receptionist welcomes patients and visitors, completes and updates required information, collects payments, and provides requested information. The role checks patients in and out, shares relevant visit and follow-up information, and supports accurate handling of patient records, charges, and payments. The position is patient-facing and may rotate between office and remote/telework. Travel to other office locations may be required, with reimbursement according to company policy; designated float staff may work at multiple assigned locations.

Requirements

• An active and valid driver’s license upon hire and throughout employment.
• Ability to learn and follow Pediatric Associate procedures, policies, and protocols.
• Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff.
• Ability to read, comprehend, and follow oral and written instructions.
• Ability to interact effectively and supportively with staff and maintain professional working relationships.
• Excellent customer service and professional, friendly reception of patients and visitors.
• Professional phone skills and etiquette; ability to speak clearly and concisely.
• Good judgment and ability to maintain patient confidentiality.
• Ability to file alphabetically and numerically.
• Experience using computer systems, scanners, printers, and fax machines.
• Ability to wear personal protective equipment (PPE).

Nice To Haves

• At least 1 year of experience in a medical office setting is preferred.
• Knowledge of computers and medical terminology is desired.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Check in patients by updating demographics, insurance information, primary care provider and pharmacy details; collecting copayments and balances; and providing consent forms and health questionnaires for completion.
• Check out patients, collect additional balances, and provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
• Verify patient insurance through Batch Eligibility or on demand, and contact patients when insurance is inactive or their primary care provider is not appropriate.
• Post patient charges and payments and complete charge and payment reconciliation.
• Scan and upload documents in the Document Management system.
• Sort and deliver mail and prior authorization documents received by courier.
• Maintain a clean work area and patient waiting area.
• Participate in staff and educational meetings.
• Protect sensitive information, including ePHI and PHI, in accordance with organizational policies and applicable regulations.

Benefits

• $1,000 sign-on bonus for eligible external new hires. The bonus is not available to internal transfers, agency candidates, temporary staff, contractors, or individuals converting from agency to direct employment.
• Travel to other office locations is reimbursed according to company policy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed