Medical Receptionist

ConvenientMD • Sanford, ME

9d • $20 - $24

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, the receptionist greets patients, completes registrations, updates records, collects payments, and helps ensure patients with and without reservations are seen promptly. The role suits someone interested in beginning or developing a career in customer service or healthcare.

Requirements

• High school diploma or GED.
• Ability to work 12-hour shifts. Full-time availability requires three 12-hour shifts per week, including at least four Saturday or Sunday shifts per month.
• Flexibility to work nights, weekends, and holidays.
• When needed, ability to work at a minimum of three other ConvenientMD locations within one hour's travel distance of the primary clinic.
• Ability to travel to training shifts outside the primary clinic within a one-hour commute.
• Proactive, confident written and verbal communication, including raising concerns and communicating directly and professionally.
• Strong attention to detail and organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to contribute to a welcoming community.
• Proficiency with Microsoft Office Suite or related software.
• Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to work collaboratively as part of a team and independently with initiative.
• Strong analytical and problem-solving skills, including the ability to understand and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic insurance processes.
• Experience using electronic records management software and related programs for medical registration and HIPAA documentation collection.
• Experience with insurance billing and coding information.

Responsibilities

• Welcome and greet patients and visitors in a friendly, professional manner and assist them in person or by phone.
• Register patients, complete required forms, and accurately update new and existing patient records.
• Respond to insurance and billing inquiries and provide clear information to patients.
• Assist ill or distressed patients as needed using available resources.
• Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payment.
• Manage online and walk-in reservations and registrations to support patient satisfaction and provider schedules.
• Collaborate with the healthcare team to support patient flow and efficient clinic operations.
• Assist with scheduling specialist referrals for patient follow-up.
• Follow established protocols, including those of occupational health partners, while navigating multiple software systems in support of Employer Services.
• Answer and direct phone calls professionally and promptly.
• Maintain an organized, tidy, and welcoming reception area.
• Perform administrative tasks such as photocopying, filing, and maintaining daily activity logs.
• Learn the scope and costs of ConvenientMD services.
• Use reservation scheduling and electronic medical record software.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED