Medical Receptionist, Full-Time

American Family Care • Huntsville, AL

3d • Onsite

About The Position

American Family Care is seeking a detail-oriented Medical Receptionist to serve as the face of its urgent care clinic and support a patient-first approach. The role focuses especially on accurate insurance verification, billing problem resolution, and patient financial counseling. The receptionist helps protect clinic revenue while ensuring patients understand their coverage, costs, and billing processes.

The Medical Receptionist greets and assists patients, manages front desk operations, processes payments, schedules appointments, and handles check-ins. The position requires maintaining organized records and protecting patient information in accordance with HIPAA regulations. The schedule is full-time, with flexible shifts that may include evenings and weekends, and guarantees at least 36 hours per week.

Requirements

• Experience with insurance verification and medical billing.
• Ability to explain complex insurance concepts to patients with empathy and clarity.
• Strong attention to detail.
• Excellent problem-solving skills.
• Ability to maintain a positive attitude when handling challenging financial conversations.
• Active BLS certification, or willingness to obtain it within the defined onboarding period.

Nice To Haves

• Experience as a Medical Receptionist, Administrative Assistant, or in a customer service role in a medical office setting.
• Tech-savviness with medical billing software and EMR systems.
• High school diploma (preferred).
• X-Ray Tech, Medical Assistant, or related certification.

Responsibilities

• Verify patients’ insurance coverage before services are provided to help prevent claim denials and maximize revenue capture.
• Explain costs, billing processes, and insurance complexities clearly and confidently to patients.
• Identify and resolve insurance discrepancies and billing issues proactively.
• Provide exceptional service, including during difficult conversations about patient finances.
• Greet patients with warmth and professionalism.
• Process payments, schedule appointments, and manage patient check-ins.
• Maintain organized records and protect patient information in accordance with HIPAA regulations.

Benefits

• Medical, dental, and vision insurance available after 30 days.
• Mental health and prescription coverage.
• Health Savings Account (HSA) with employer contributions.
• Short- and long-term disability insurance.
• Life insurance.
• 401(k) with employer match.
• Paid time off starting at 152 hours per year.
• Employee Assistance Program with free counseling sessions.
• Uniform allowance.
• Verizon discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED