Medical Receptionist, Full-Time

American Family Care•Birmingham, AL

3d•Onsite

About The Position

American Family Care is seeking a detail-oriented Medical Receptionist to serve as the face of the clinic and support a patient-first urgent care experience. The role emphasizes accurate insurance verification, billing problem resolution, and clear financial counseling for patients. The receptionist also manages core front desk operations, including greeting patients, scheduling appointments, processing payments, check-ins, and maintaining records in compliance with HIPAA. This full-time position guarantees at least 36 hours per week and offers flexible shifts, including some evenings and weekends. The posting describes the work setting as an urgent care facility. Pay is $16.50 to $19.00 per hour, with actual compensation dependent on factors such as experience, skills, education, certifications, internal equity, and market conditions. Specialized training in insurance verification and patient financial counseling is provided, with potential career growth into billing, revenue cycle, supervisory, or clinic leadership roles.

Requirements

Experience with insurance verification and medical billing.
Ability to explain complex insurance concepts clearly and empathetically, including to frustrated patients.
Strong attention to detail, particularly when handling insurance information.
Technology skills, including familiarity with medical billing software and electronic medical record (EMR) systems.
Excellent problem-solving skills.
Ability to maintain a positive attitude during challenging financial conversations.
Active BLS certification, or ability to obtain it within the defined onboarding period.

Nice To Haves

High school diploma preferred.
X-Ray Tech, Medical Assistant, or related certification is a plus.
Experience as a Medical Receptionist, Administrative Assistant, or in a customer service role in a medical office setting.

Responsibilities

Verify patients’ insurance coverage before services are provided to help prevent claim denials and maximize revenue capture.
Explain costs, billing processes, and insurance matters clearly and empathetically to patients.
Identify and resolve insurance discrepancies and billing issues before they affect revenue.
Provide exceptional patient service, including during financial conversations.
Greet patients professionally and warmly.
Process payments, schedule appointments, and manage patient check-ins.
Maintain organized patient records and follow HIPAA regulations.