Medical Receptionist- Full Time

Boston Childrens Health Physicians LLP•Bronx, NY

3d•Onsite

About The Position

Boston Children's Health Physicians (BCHP) is seeking a full-time Medical Receptionist for its Riverdale Pediatrics office in the Bronx, New York. The schedule is Monday, Tuesday, Wednesday, and Friday from 8:45 a.m. to 5:30 p.m., and Thursday from 10:00 a.m. to 6:30 p.m. The role also includes a shift every second Saturday from 8:45 a.m. to 1:30 p.m.; during a week when the employee works Saturday, Wednesday is off. Pay is $20–$22 per hour, negotiable based on experience. The receptionist supports patient visits and office operations by verifying patient demographics and insurance, processing prior authorizations and referrals, maintaining patient records, assisting families with registration and payments, managing appointments, and helping patients access the portal. The role also includes telephone support as needed and completion of required training and compliance responsibilities.

Requirements

High school degree or equivalent required.
Experience with Electronic Medical Records is essential.
Pediatric experience preferred.

Nice To Haves

Familiarity with the NextGen EMR.
Pediatric experience.

Responsibilities

Verify patient and family demographic information and insurance information.
Process prior authorizations.
Review online pre-visit registration through Phreesia and add or correct information in the patient database.
Follow up on positive Coronavirus screening responses through Phreesia.
Check Phreesia at the end of each day to prepare for the next day's visits, addressing incomplete registrations and positive screenings.
Check online payments of balances and copayments and assist parents with payments at the time of the visit when needed.
Assist new patients with completing registration forms.
Update information in patients' electronic records, including removing alerts that no longer apply.
Help patients obtain Patient Portal access for each child in the family.
Manage specialist referrals and insurance inquiries.
Schedule future patient visits as patients exit.
Answer telephone calls and make or change appointments when necessary.
Perform duties that support BCHP's goals and its efforts to provide quality service and patient satisfaction.
Complete required annual training, including training related to care coordination, population health management, and self-management support techniques.
Complete annual corporate compliance training.
Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality.
Maintain compliance with local, state, and federal regulations.