Medical Receptionist

Spero Health • Marion, OH

13d

About The Position

Spero Health is seeking a Medical Receptionist to join its team in Marion. The role supports the organization’s mission of “Saving Lives, Instilling Hope and Restoring Relationships” by assisting patients receiving integrated counseling, case management, and medically assisted treatment. The receptionist helps maintain effective clinic operations and provides compassionate, patient-centered service.

Requirements

• High school diploma required.
• At least 1 year of experience in a fast-paced medical office environment required.

Nice To Haves

• Associate degree preferred.
• Graduation from an accredited Medical Assisting program preferred.
• 1–3 years of experience in customer service, behavioral health, and/or healthcare facilities preferred.

Responsibilities

• Provide compassionate, empathetic, high-quality customer service to patients.
• Manage patient arrivals and confirm or update demographic and insurance information at each visit.
• Schedule provider appointments accurately and make timely adjustments to meet patient needs.
• Contact patients who miss appointments to encourage continued treatment.
• Manage prior authorizations and explain patient financial responsibilities.
• Distribute required patient forms and handbooks, verify their accuracy, and scan and file documents in the EMR.
• Process collections and co-payments and facilitate payment plans.
• Discuss and clarify patient financial responsibilities and insurance status.
• Maintain a professional, organized office environment.
• Handle inbound and outbound calls with excellent phone etiquette, including appointment reminders and re-engagement efforts.
• Handle medication destruction and logging tasks.
• Participate in daily huddles and team meetings.
• Participate in cross-training for lab-related duties as appropriate, such as urine drug screenings.

Benefits

• Medical, dental, and health savings account.
• Vision, life, and disability insurance, 100% company paid.
• Generous paid time off and paid holidays.
• 401(k) retirement program with company match.
• Wellness programs, including fitness reimbursement and smoking cessation.
• Employee Assistance Program (EAP).
• Discounts via Tickets at Work.
• Potential federal student loan repayment assistance for clinicians through STAR-approved programs.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED