Medical Receptionist

Overstory Health • Boston, MA

5d • Onsite

About The Position

Overstory Health is a startup building patient-centric Partial Hospitalization (PHP) and Intensive Outpatient (IOP) programs for people with high-acuity mental health needs. Its clinical model is validated by McLean Hospital and offers psychiatric, therapeutic, and community reintegration services.

The Medical Receptionist is the first point of contact for patients and helps create a welcoming, supportive experience. The role manages calls and inquiries, schedules appointments, verifies patient and insurance information, and handles administrative work. The receptionist also supports the clinical and admissions teams with coordination, document preparation, technical support during sessions, and data entry. The position is onsite at 443 Albany St., Boston, MA, Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

• High school diploma or equivalent.
• At least 1 year of receptionist experience in a medical clinic, hospital, or similar healthcare environment, or 3 years of comparable front-office experience in a non-healthcare setting.
• Strong customer service and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Google applications and willingness to learn job-specific software, such as Slack, Zoom, and Electronic Health Records.
• Prior outgoing sales or patient engagement experience; comfort managing inquiries, building rapport, and navigating patient uncertainty or hesitation.

Nice To Haves

• Experience working with medical professionals.
• Confidence interacting with a diverse patient population.

Responsibilities

• Answer phone calls, respond to inquiries, and direct messages to appropriate staff members.
• Coordinate patient schedules, confirm appointments, and manage rescheduling.
• Handle patient check-in and check-out, verify demographic and insurance information, process forms, and maintain accurate documentation for billing and records.
• Manage incoming mail, maintain office supplies, and assist with clerical duties.
• Support clinic operations and the clinical and admissions teams by scheduling and coordinating appointments, preparing documents, providing technical support during sessions, and entering data.
• Leverage local community and social services in Boston to connect individuals with essential resources.
• Manage patient inquiries, build rapport, and help address uncertainty or hesitation.

Benefits

• Competitive hourly compensation of $22–$27, with performance incentives.
• Flexible time off policy.
• Health insurance, including medical, dental, and vision coverage, with no waiting period.
• Short- and long-term disability coverage at no cost to employees.
• 401(k) with company match up to 4% of income.
• Supplemental benefits.
• Career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED