Medical Receptionist

Dermatology and Aesthetics Center of Utah•Centerville, UT

12d•Onsite

About The Position

The Medical Receptionist is the welcoming first point of contact for patients at a fast-paced dermatology and aesthetics practice. The role focuses on answering calls, scheduling appointments, greeting patients, assisting with check-in and check-out, responding to questions, and supporting a positive patient experience. The receptionist also helps maintain accurate patient records, process payments, and complete administrative tasks that support the office’s daily operations. This is a full-time position of 38–40 hours per week, typically scheduled Monday through Friday from 7:30 a.m. to 4:30 p.m. The schedule may adjust for federal holidays and staff vacation coverage. The practice provides on-the-job training, mentorship, and opportunities to expand responsibilities and develop a career in healthcare.

Requirements

Strong customer service experience; retail, hospitality, or similar experience is accepted.
Excellent phone etiquette and communication skills.
Willingness to learn and grow in a medical setting.
Positive, upbeat, and enthusiastic approach to work.
Team-oriented attitude and willingness to contribute to a welcoming office culture.
Reliability and punctuality.
Organizational skills and attention to detail.
Ability to remain calm and focused in a busy clinic.
Professional appearance and demeanor.

Nice To Haves

At least 18 months of experience in a medical, med spa, or dental setting is preferred.
Prior experience in a medical office or patient-facing healthcare environment.
Familiarity with scheduling software or patient management systems.
Basic understanding of medical insurance and billing concepts.

Responsibilities

Answer incoming calls promptly, professionally, and warmly.
Schedule, confirm, and reschedule patient appointments accurately and efficiently.
Greet arriving patients and assist with check-in and check-out.
Answer patient questions about appointments, procedures, insurance, and billing by phone and in person.
Build rapport with patients and help them feel heard and valued.
Manage the scheduling system to keep appointments accurate and the schedule running smoothly.
Take patient payments at check-in or check-out and record them accurately in patient records.
Maintain current and accurate patient records.
Process patient payments accurately and professionally.
Perform filing, scanning, data entry, and other administrative tasks as needed.
Communicate effectively with patients, providers, and teammates.