Medical Receptionist - Float Pool

Eastern Virginia Medical School•Norfolk, VA

About The Position

The Medical Receptionist Float Pool position supports front-office operations by greeting patients, answering telephone calls, scanning relevant patient information into the electronic medical record (EHR), checking patients in and out, verifying insurance and referrals, and scheduling appointments. Patient confidentiality must be maintained at all times. This is an hourly position of no more than 29 hours per week. Candidates must be available Monday through Friday at some point between 8 a.m. and 5 p.m. The role is based in Norfolk, Virginia.

Requirements

Excellent written and verbal communication skills.
Highly organized, with an outstanding customer-service attitude.
Ability to adapt and work under pressure.
Availability Monday through Friday between 8 a.m. and 5 p.m.
Maintain patient confidentiality.

Nice To Haves

Prior experience working in a medical office setting is highly desired but not required.

Responsibilities

Answer incoming calls by transferring them, entering messages in the EHR, or paging doctors when appropriate.
Greet and arrive patients courteously and promptly.
Check patients in and out and perform EHR tasking responsibilities.
Register new and existing patients and verify demographics and insurance.
Determine insurance copays, collect payments and copays for the Medical Group, and post collected payments in IDX.
Retrieve phone calls from the answering service at the beginning of each day and transfer phone lines to the answering service at the end of each day; call the answering-service number to verify the transfer worked correctly.
Schedule and reschedule clinic appointments using waiting lists, reminder lists, bump lists, and other backfilling lists.
Work on and maintain the task list in the EHR and assist with reports as needed.
Check the EHR for referrals and authorizations before visits or upon patient arrival.
Ensure all information and paperwork is scanned into the patient's chart.
Give directions to patients and visitors.
Maintain order in the reception room.
Perform other assigned front-office administrative duties.