Medical Receptionist

Trinity Health • Hartford, CT

14d • $18 - $24

About The Position

Trinity Health Of New England Medical Group is seeking a Medical Receptionist / Business Services Representative for its Women's Health team in Hartford. The role supports patient flow by handling front-office and business functions, including welcoming patients, answering calls, scheduling appointments, registering patients, verifying insurance, collecting copayments and other point-of-service payments, coordinating pre-certifications, prior authorizations and referrals, preparing charts, managing incoming and outgoing faxes, and providing clerical support to providers and staff.

The representative communicates with patients in person and by phone in a courteous, professional manner, follows department protocols when scheduling appointments, and routes calls to the appropriate staff member or provider. The position is day shift, with hours that may vary.

Requirements

• High school diploma or equivalent.
• Excellent keyboard skills.
• Proficiency in a Windows-based computer environment and Microsoft Office products.
• Accuracy and dependability.

Nice To Haves

• Experience in a medical office or billing department.
• Knowledge of patient billing and medical terminology.

Responsibilities

• Greet and communicate with patients by phone or in person in a courteous and professional manner, identifying themselves and their department.
• Answer telephones promptly and professionally using appropriate scripting.
• Route calls to the appropriate staff member or provider in a timely manner.
• Schedule patient appointments according to department protocols to maximize provider productivity.
• Support patient flow through registration, insurance verification, copay and point-of-service collections, pre-certifications, prior authorizations, referrals, and chart preparation.
• Manage incoming and outgoing faxes.
• Provide clerical support to providers and staff.

Benefits

• Medical, dental, prescription drug, and vision coverage.
• Retirement savings program with employer match.
• Time off, which may include paid time off, vacation, sick time, and holidays.
• Tuition reimbursement and professional development opportunities.
• Basic and supplemental life and AD&D insurance.
• Well-being initiative.
• Career growth and advancement opportunities within Trinity Health. Benefits are described as effective on day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED