Medical Receptionist
About The Position
Valley Medical Group is hiring a Medical Receptionist for its Family Practice team at the Easthampton Health Center. The role is responsible for phone and patient-portal management, including answering and directing calls, documenting messages, queueing medications, and relaying messages from providers to patients. It also involves managing reception inboxes and portal messages, responding to questions, and scheduling same-day and future appointments. The position is 40 hours per week, generally Monday through Friday between 8 a.m. and 6 p.m. It includes a weekend rotation of one four-hour shift every 4–6 weeks. Hours may vary according to departmental needs, and the exact schedule will be discussed during the interview.
Requirements
- High school degree or GED.
- At least 2 years of customer service experience.
- Ability to multitask and prioritize.
Nice To Haves
- Experience as a medical receptionist or in another front-office role.
- Experience working with an electronic medical record (EMR).
- Experience with multiline phones.
Responsibilities
- Answer and direct phone calls.
- Check patients in by obtaining demographic information, verifying insurance, collecting payments, and providing necessary forms.
- Check patients out and schedule follow-up appointments.
- Document all interactions in the electronic medical record (EMR).
- Manage phone and portal communications, including documenting messages, queueing medications, and relaying provider messages to patients.
- Manage reception inboxes and portal messages, respond to questions, and schedule same-day and future appointments.
Benefits
- Medical, dental, and vision plans.
- 401(k) plan with company match.
- Health Savings Account and Flexible Spending Account.
- Generous paid time off.
- Seven paid holidays.
- Company-paid long-term disability insurance.
- Company-paid life insurance.
- Voluntary life, accident, and critical illness insurance options.
- Company wellness program.
- Employee Assistance Program.
- Free on-site parking.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
