Medical Receptionist

OCLI Vision • Rockville Centre, NY

14d • $20 - $22

About The Position

Spectrum Vision Partners / OCLI Vision is seeking a friendly, organized, and patient-focused Medical Receptionist to support its front office and help create a positive patient experience. The role supports appointment scheduling, insurance verification, patient registration, financial transactions, and daily administrative operations.

The Medical Receptionist welcomes patients, manages check-in and check-out, answers calls, coordinates provider schedules, verifies insurance and referrals, maintains accurate patient records, collects patient payments, explains office policies and financial responsibilities, and communicates with clinical teams and other office locations. The position uses EMR systems and communicates professionally by telephone and email. This is a full-time day-shift role; Saturday availability may be required depending on office location.

Requirements

• At least 1 year of customer service experience.
• Proficiency in Microsoft Outlook and Excel, including professional email communication.
• Strong communication, organizational, multitasking, and problem-solving skills.
• Ability to confidently and compassionately explain insurance coverage, practice policies, and patient financial responsibilities.
• Strong attention to detail and ability to maintain accurate, confidential patient records.
• Positive attitude, professionalism, and ability to thrive in a fast-paced medical environment.
• Reliable transportation and flexibility to work Saturdays based on office needs.

Nice To Haves

• Medical reception experience.
• Experience with patient registration, appointment scheduling, insurance verification, referrals, and basic medical billing.
• Familiarity with EMR systems, preferably NextGen, and insurance verification platforms such as Clearwave.

Responsibilities

• Welcome patients, manage check-in and check-out, answer incoming calls, and provide exceptional customer service.
• Schedule, cancel, and modify patient appointments while coordinating provider schedules and patient needs.
• Obtain and verify referral information, insurance coverage, benefits, and eligibility using insurance websites and verification platforms such as Clearwave.
• Maintain accurate patient records and obtain required documentation and signatures, including registration forms, financial responsibility agreements, privacy acknowledgments, and applicable patient consents.
• Collect copays, deductibles, outstanding balances, and other out-of-pocket expenses; address questions about patient statements, insurance coverage, and financial responsibilities.
• Explain office policies and procedures, including referral requirements, assignment of benefits, payment expectations, account balances, and applicable charges.
• Communicate with clinical teams and other office locations to support patient flow, scheduling, and continuity of care.
• Maintain accurate patient information, use EMR systems, and communicate professionally through telephone and email.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed