Medical Receptionist

Summit Health CityMD•Ronkonkoma, NY

About The Position

The Patient Service Representative (PSR) welcomes incoming patients at CityMD and provides exemplary customer service. The role registers patients, coordinates with the care team to support timely patient turnaround, responds to questions and concerns promptly and kindly in person and by telephone, and completes paperwork related to patient registration. The position also involves processing medical insurance information, verifying patient eligibility, handling cash and co-payments, maintaining medical records, and informing site leadership about waiting-room wait times and patient inquiries. The role requires frequent computer use and the ability to sit and stand for periods of time.

Requirements

High school degree or GED.
A happy, welcoming, can-do attitude with patients and coworkers.
Excellent verbal, written, and interpersonal communication skills.
Detail-oriented and a team player.
Computer proficiency and superior keyboarding skills, approximately 55 words per minute.
Flexible and adaptable in a continuously evolving environment.
Passion for helping others in a healthcare environment.
Ability to effectively interact with physicians, patients, and other staff members.
Ability to sit and stand for periods of time.
Heavy computer use required.

Nice To Haves

Experience working in a high-volume or high-intensity service industry, such as hospitality, restaurants, hospitals, medical offices, or retail.
Bilingual language skills, required or preferred depending on site location.
Standard office technology experience in a Windows-based environment.
Experience with EHR, Practice Management System, and Departmental/Ancillary Systems.

Responsibilities

Greet and welcome patients.
Organize and coordinate patient intake and other appointments.
Accurately enter and update patient information in the system.
Help patients complete paperwork when necessary.
Scan, update, and file medical records.
Answer phone calls and respond to questions promptly and politely.
Process medical insurance information, verify patient eligibility, and address insurance questions, liaising with the Billing department as appropriate.
Handle cash and co-payments accurately and responsibly.
Provide outstanding customer service to every patient.
Inform the site manager or assistant site manager of waiting-room wait times and patient inquiries.