Medical Receptionist

InterMed, P.A. • Yarmouth, ME

6d • $41,600 - $55,016

About The Position

The Medical Receptionist is the first point of contact for patients and provides customer service while managing front desk operations. The role handles patient check-in and check-out, schedules follow-up and ancillary appointments, collects payments, and maintains accurate patient records. The receptionist supports InterMed’s patient-centered care mission and is expected to treat patients, colleagues, and others with dignity and respect while maintaining confidentiality in accordance with HIPAA guidelines and InterMed policies.

Requirements

• High school diploma or equivalent.
• Ability and willingness to provide excellent customer service to patients, InterMed colleagues, and vendors.
• Ability to work independently and accurately.
• Excellent organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Ability to work well in a busy environment.
• Proficiency with Windows-based computer applications.
• Flexibility and willingness to work as a team member.
• Accurate typing, transcribing, and data-entry skills.

Responsibilities

• Greet incoming patients using friendly, respectful communication.
• Obtain and document up-to-date patient demographic information, including insurance and license information.
• Accept patient payments and document them appropriately.
• Understand patient payment requirements for insurance plans accepted by InterMed and collect required co-pays.
• Maintain accurate credit-card transaction batches and balance the cash drawer.
• Assist the billing office with problem resolution as needed.
• Notify clinical staff through the EMR when a patient has arrived.
• Inform patients of unusual appointment delays.
• Answer incoming telephone calls using proper telephone etiquette and prioritize telephone encounters appropriately.
• Know the forms required for patient appointments.
• Scan, print, assemble, and mail patient packets.
• Use the computerized appointment scheduling system to schedule follow-up and ancillary appointments.
• Monitor automated confirmation calls and update the EMR.
• Maintain strict confidentiality in accordance with HIPAA guidelines and InterMed policies.
• Perform other duties that support InterMed’s mission, vision, and values.
• Provide patient-centered service, support teamwork, embrace change, and contribute to accountable delivery of high-value healthcare.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED