Medical Receptionist

ConvenientMD • Exeter, NH

9d • Onsite

About The Position

ConvenientMD is hiring a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, the receptionist greets patients, completes registrations, updates records, collects payments, and helps ensure patients with and without reservations are seen in a timely manner. The role may suit someone beginning a career in healthcare or customer service who enjoys working with people, staying organized, and multitasking.

The position supports patient interaction, payment collection, clinic coordination, front-desk administration, and familiarity with ConvenientMD services and technology. The receptionist uses reservation-scheduling and electronic medical record systems and follows established protocols, including those of occupational health partners.

Availability requirements depend on employment status: full-time employees work three 12-hour shifts per week, part-time employees work two 12-hour shifts per week, and per-diem employees work four 12-hour shifts per month. Weekend shifts are required in each schedule as specified in the posting. Flexibility to work nights, weekends, and holidays is required. Employees may need to work at three other ConvenientMD locations within an hour of their primary clinic and travel within an hour for training shifts.

Requirements

• High school diploma or GED.
• Ability to work 12-hour shifts according to the applicable full-time, part-time, or per-diem schedule described in the posting.
• Flexibility to work nights, weekends, and holidays.
• Ability, when needed, to work at a minimum of three other ConvenientMD locations within a one-hour travel distance of the primary clinic.
• Ability to travel for training shifts outside the primary clinic within a one-hour commute.
• Proactive, confident written and verbal communication, including raising concerns and communicating directly and professionally.
• Strong attention to detail and organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to build and maintain positive relationships with patients, colleagues, and stakeholders.
• Ability to collaborate as part of a team and work independently with initiative.
• Analytical and problem-solving skills, including the ability to interpret and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic insurance processes.
• Experience using electronic records management software and related programs for medical registration and HIPAA documentation collection.
• Experience working with insurance billing and coding information.

Responsibilities

• Greet patients and visitors in a friendly, professional manner and assist them in person and over the phone.
• Register patients, complete required forms, and accurately update new and existing patient records.
• Respond to insurance and billing inquiries with clear information.
• Assist ill or distraught patients as needed using available resources.
• Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payment.
• Coordinate with the healthcare team to support patient flow and efficient clinic operations.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Assist with scheduling specialist referrals for patient follow-up.
• Follow applicable protocols and work across multiple software systems in support of occupational health partners and the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and welcoming.
• Perform administrative tasks such as photocopying, filing, and maintaining daily activity logs.
• Learn the scope of services offered by ConvenientMD and the associated costs.
• Use reservation-scheduling and electronic medical record software.
• Work required shifts and travel to other clinic locations or training locations as specified in the posting.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED