Medical Receptionist

Heritage Provider Network•Big Bear Lake, CA

About The Position

The PSA is responsible for providing clerical and administrative support to the department, ensuring the timely and accurate check-in and scheduling of clinic appointments. Responsibilities include, but are not limited to, obtaining and verifying patient demographic and insurance information; scheduling, canceling, and rescheduling appointments; confirming appointments; and assisting patients with general inquiries.

Requirements

High School diploma or equivalent.
1 year of medical office experience.
Ability to manage time effectively to meet established deadlines
Ability to effectively communicate with individuals within all levels of the organization, patients, providers, vendors and others.
Ability to utilize computers, computer software/applications, and Microsoft Office applications (Word, Outlook, Power Point, etc.) with basic to intermediate proficiency.

Nice To Haves

Bilingual, preferred.
Ability to utilize Electronic Medical Records (EMR), preferred.

Responsibilities

Schedule patient appointments in accordance with departmental policy and procedure.
Greet and check in patients for scheduled appointments as they arrive.
Obtain and/or confirm patient demographics and health insurance information. Ensure that patient demographics and health insurance information is current in all applicable systems.
Verify patient health plan eligibility and document verification. Confirm that HVVMG is the assigned medical group for each patient.
Confirm patient appointments scheduled for the next business day.
Assist patients with general inquiries and direct patient to appropriate staff member as deemed appropriate.
Escalate patient concerns to department leadership as needed.
Process referrals and ensure that appointments are scheduled in accordance with departmental policies and procedures.
Communicate patient concerns and/or questions to clinic staff so that this can be addressed during patient appointments.
Ensure that workstation and clinic lobby is maintained clean and orderly.
Be an active participant in department meetings and huddles.
Document patient communication in patient’s EHR and all other applicable systems/spreadsheets accurately, timely and in accordance with departmental policies procedures and workflows.
Collect co-payments in accordance with established organizational and departmental procedures. Open and close batches, complete the reconciliation process, and submit collected payments and documentation to appropriate staff daily.
Assist with training new staff and provide all applicable resources.
Perform other duties as assigned