Medical Receptionist

MNR Industries • Overlea, MD

5d

About The Position

ExpressCare Urgent Care Centers is a well-established and fast-growing urgent care company in Maryland, committed to providing high-quality healthcare to the community. The Medical Receptionist helps provide patients with a positive experience by delivering exceptional customer service in a fast-paced environment. The ideal applicant is friendly, self-motivated, compassionate, and able to multitask.

The role involves greeting and registering patients, updating demographics, verifying insurance information, maintaining accurate records in the EMR, answering and redirecting calls, recording messages, collecting payments, handling administrative tasks, and keeping the office and waiting area clean and welcoming. The position requires scheduling flexibility, including weekends and holidays, and the ability to work shifts of 13 or more hours.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience; medical-setting experience is preferred.
• Effective communication and interpersonal skills for interacting with patients and coworkers.
• Superior customer service skills and a high level of professionalism.
• Reliable transportation and willingness to comply with the company travel policy.
• Ability to work shifts of 13 or more hours, stand and walk for long periods, and lift 25 pounds.
• Scheduling flexibility, including weekends and holidays.

Nice To Haves

• Medical Administrative Assistant certification; preferred.
• Experience with medical office software; a plus.
• Customer service experience in a medical setting; preferred.

Responsibilities

• Greet and register patients.
• Update patient demographics, verify insurance information, and maintain accurate records in the EMR.
• Answer telephone calls, record messages, and redirect calls as needed.
• Collect patient payments and manage payment transactions.
• Assist with faxes, emails, and office organization.
• Maintain a clean and professional environment and a welcoming waiting area.

Benefits

• Competitive hourly pay of $16.50–$18.
• Opportunities for overtime.
• Full benefits package, including PTO and SSL.
• Seven premium-pay holidays when worked.
• Health, dental, and vision insurance with single and family coverage, available 30 days after full-time employment.
• 401(k) plan with company match after one year.
• Opportunities for growth within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED